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Mercedes-Benz of Portland

Portland, OR

4.2
2,527 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,527 reviews

December 22, 2023

It was smooth. Everything went through pretty well. They are transparent and efficient Nice experience More

by 54LBZ987
Recommend Dealer
Yes
Employees Worked With
Nickolas Kalantari, Nickolas Kalantari
Dec 22, 2023 -

Mercedes-Benz of Portland responded

We're glad to know your experience at Mercedes-Benz of Portland was smooth and efficient! Transparency is key in our business, so it's great that you appreciated this. Thank you for the positive feedback!

December 22, 2023

Super fast / easy to find my dream car with Mercedes Benz of Portland the customer service is the best. More

by IGNACIO4494
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duncan Ostrander, Jennifer Joseph
Dec 22, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know that you found your dream car with us at Mercedes-Benz of Portland! Thanks for highlighting our customer service and the ease of your experience. Safe travels in your new ride!

December 22, 2023

Mitchell at the downtown Portland Mercedes Dealership deserves high praise for his exceptional service throughout my car-buying journey. His prompt response to my online appointment request and confirmat More

by MAKBOUL1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know that Mitchell and our team at Mercedes-Benz of Portland provided you with such a positive car-buying experience. We strive for excellence in all aspects, from initial inquiries to vehicle delivery. Thank you so much for your kind words and we look forward to assisting you again in the future. Until then, happy holidays!

December 21, 2023

I’ve only had one issue (major to me) with them out of all the times I’ve been there, so they’ll still get a five star review from me. Staff is always , polite and professional. More

by Qiyana.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nice lady I dealt with last
Dec 22, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that our team at Mercedes-Benz of Portland has consistently provided you with polite and professional service. We appreciate your understanding regarding the issue, and we'll strive to make every future visit a 5-star experience!

December 20, 2023

Efficient Cecilia was very attentive and worked through details with me that helped me get in and out quickly. My breaks work well! I am happy More

by ANDREW@HUGHDEV.COM
Recommend Dealer
Yes
Employees Worked With
Cecilia
Dec 20, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that Cecilia was able to assist you efficiently and attentively at Mercedes-Benz of Portland. It's great your brakes are working well! Thank you for the positive feedback, we appreciate it!

December 20, 2023

Dale is super awesome. He made the transaction smooth and effortless. The entire MB Portland team made the purchase a pleasant experience. More

by HORACE.LI
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Soria
Dec 20, 2023 -

Mercedes-Benz of Portland responded

We're so glad to know that Dale and the team made your experience here at Mercedes-Benz of Portland a smooth one. Thank you for sharing this positive feedback, we appreciate it and hope to work with you again in the future.

December 18, 2023

great, but almost 2 weeks later and I still don't have a spare key fob which was unavailable to me when I bought my car, but promised to me 2 wks ago More

by JBDOWNTOWN
Recommend Dealer
Yes
Employees Worked With
Michael Graham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Graham
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Hello, while I'm pleased to know you enjoyed your buying experience, I'm sorry to see that our team has not followed up on your request for a spare key fob. When possible, please consider contacting me directly. Duncan Ostrander - Sales Manager - 503-525-6241

December 17, 2023

Good service and good communication of when car will be ready. I appreciate they wash and vacuum. More

by JOLENENANSEL
Recommend Dealer
Yes
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Hello Jolene, thank you again for bringing your vehicle into Mercedes-Benz of Portland for service. Our team is happy to have returned it to you following a complimentary cleaning and to have remained communicative throughout the process. For any future service needs, we hope to get the opportunity to serve you again.

December 16, 2023

Great experience from start to finish. I know my SLK250 is in great hands when it's at your shop! More

by SUELAKEO
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share your confidence in our team at Mercedes-Benz of Portland! We are more than happy to provide you and your SLK250 with quality service at each visit. Until next time, happy holidays!

December 16, 2023

Smooth process. Excellent service. Great people. Helpful and friendly. Greatest experience ever. Better than Cats. If I could have my car in the shop all the time! More

by PETERSB2301
Recommend Dealer
Yes
Dec 18, 2023 -

Mercedes-Benz of Portland responded

Peter, thank you for such a kind review of our service team at Mercedes-Benz of Portland. Providing a smooth, helpful and welcoming service experience is always our pleasure. Until your next visit, happy holidays!

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