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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,527 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,527 reviews

December 16, 2023

No update day one. Day two I asked for an update no response. I got the run around and found out my service rep was out for the next four days. Finally someone looked i More

by BRENTFRASER24
Recommend Dealer
No
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Dec 18, 2023 -

Mercedes-Benz of Portland responded

Brent, I'm sorry to read about your recent experience with us. It's important that our customers are kept informed and it sounds like we've fallen short of this expectation in your case. I'd appreciate the opportunity to discuss this further so we can understand where things went wrong and how we might improve moving forward. Please reach out at a time convenient for you, thank you. Eric Trueblood - Service Manager - 503-228-8351

December 16, 2023

Everyone was nice and kind very polite. The service was excellent and efficient had a little trouble, but they worked it out really quick and I was thankful for the loaner that they allow m More

by Angelaakil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Dec 18, 2023 -

Mercedes-Benz of Portland responded

Angela, we're glad to know our team at Mercedes-Benz of Portland was able to provide you with efficient service and resolve any issues quickly. We appreciate your feedback and hope you plan to return to our team for any future maintenance needs.

December 16, 2023

Very professional and courteous Cecilia was wonderful, very professional and courteous. Our car was well serviced, and we were happy with our care. More

by Norgard
Recommend Dealer
Yes
Employees Worked With
Cecilia
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Dec 18, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know that Cecilia and our team at Mercedes-Benz of Portland provided you with professional, courteous service. Thank you for trusting us with your car's needs. Happy Holidays!

December 15, 2023

Cecilia is very helpful, and service was completed promptly. I’m confident bringing all three of my Mercs to Portland. More

by MFFOUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
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Dec 18, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that Cecilia and our team at Mercedes-Benz of Portland were able to provide you with prompt service. It's great knowing your trust in us extends across all three of your Mercedes vehicles!

December 15, 2023

All employees at the dealership are top notch a lot of smiles down there it starts at the top with a great GM. Andy in service is the best. More

by CHICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Mercedes-Benz of Portland responded

Thanks for the great review! We're glad to know you had a positive experience with our team, especially Andy in service. Your support means a lot to us here at Mercedes-Benz of Portland.

December 15, 2023

Great customer service! Customer satisfaction! My car was done on time as promised! Highly recommend! More

by JSSOTO2947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
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Dec 18, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know you had a great experience with us at Mercedes-Benz of Portland! Thanks for recommending our service and we look forward to serving you again in the future.

December 14, 2023

This was a smooth transaction, Mekonnen was knowledgeable and kind. He worked with me through some challenges and I will recommend him to my friends and family. More

by HaliK
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Dec 15, 2023 -

Mercedes-Benz of Portland responded

Hello, it's great to know our team member, Mekonnen, was able to provide you with a smooth car buying process here at Mercedes-Benz of Portland. We appreciate your recommendation and hope you're enjoying your new vehicle!

December 14, 2023

Mercedes of Portland has been my dealership for service for decades and 4 vehicles. I have never been disappointed. They are attentive, knowledgeable and very thorough. I will continue to patronize the est More

by KEN.BODDIE
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Dec 14, 2023 -

Mercedes-Benz of Portland responded

Ken, we're so grateful for your loyalty to Mercedes-Benz of Portland over the years! It's fantastic to know you've consistently found our service department to be knowledgeable and thorough. We look forward to continuing this relationship with you in the future. Happy holidays!

December 13, 2023

Kept well informed. Service took a little longer than expected. Was offered a ride, but declined. More

by marshacks
Recommend Dealer
Yes
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Dec 13, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for service. While we apologize for the wait, we are pleased to know you were happy with our efforts to remedy this for you. Looking ahead, we hope to get the opportunity to serve you again. Happy holidays!

December 13, 2023

Mark got my CLS in and out in record time ! !! He was polite, courteous and very social. More

by Richard
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Dec 13, 2023 -

Mercedes-Benz of Portland responded

Hi Richard, our team is happy to have had your vehicle serviced and back out on the road in no-time. We appreciate you continuing to choose Mercedes-Benz of Portland. Happy holidays!

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