Back

Mercedes-Benz of Portland

Portland, OR

4.2
2,516 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
Contact Dealership

1605 SW Naito Pkwy

Portland, OR

97201

Directions

By Type

Showing 2,516 reviews

March 23, 2025

It was a haggle, free hassle, free experience. I got what I paid for. I would come back if I was in the market for another car. More

by CLEMPOLEN
Recommend Dealer
Yes
Employees Worked With
Jonte Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonte Brown
Mar 24, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that your experience at Mercedes-Benz of Portland was smooth and hassle-free. Thank you for choosing us, and we look forward to welcoming you back when you're ready for another car!

March 22, 2025

Excellent customer service. Very detailed information provided about the vehicle. Ask for Darien and you won't be disappointed. More

by ROGERAFONTES
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darien Turner
Mar 24, 2025 -

Mercedes-Benz of Portland responded

Roger, thank you for the fantastic feedback! We're delighted to hear that Darien and our team at Mercedes-Benz of Portland provided excellent service. Enjoy your new vehicle!

March 16, 2025

They treated me very fairly. I am quite happy with their service. There was an unusual problem with the first car they sold me. They replaced the car with an equivalent car. I re More

by DIANA.FISHER2
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I worked with three other people but cannot remember their names. All were very good at their jobs and very helpful. , David Aldrich
Mar 17, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience with Mercedes-Benz of Portland! We're glad to hear that our team provided fair service and resolved the issue promptly. Your recommendation means a lot to us, and we hope you're enjoying your new car!

March 15, 2025

Sales associate was wonderful and professional. However, the bean counters and others with power very typical you are just a piece of meat creepy car dealer mentality. More

by CHRISBARGHOUT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Vannelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Mercedes-Benz of Portland responded

I'm sorry you feel that way about the service you got at the dealership, but I think you should be a little more truthful about your review. We did come to your house and pick you up like you ask and sat with you at the DMV for an hour that you did not tell us you wanted to go to. We help you with the price of the car that we don't normally discount and with the repair that you wanted. I guess it is very easy to blast the dealership but not talk about all the good things that we did do for you...

March 14, 2025

Buying the GLE 450 was an easy experience. Mitchell Raymer was great to work with and worked hard to make sure I was happy. Another successful purchase from Mercedes Benz of Portland More

by CFJONES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darien Turner
Mar 17, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that Mitchell made your GLE 450 purchase a smooth experience at Mercedes-Benz of Portland. Thank you for choosing us again, and enjoy the ride!

March 13, 2025

My Mercedes was having a hard time turning over. I was told it was the ignition. I took it to the dealership and they said it's $200 per diagnosis. After they kept it for 5 days, and me hassling the More

by Laura Cromwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Mercedes-Benz of Portland responded

Laura, I'm sorry to hear about your experience with the diagnosis and repair process. It sounds frustrating to have gone through that without a resolution from us initially. If you'd like to discuss this further or if there's anything we can do for you now, please feel free to reach out. Thank you, Eric Trueblood - Service Manager - 503-228-8351

March 13, 2025

Friendly, prompt service folks! Helpful! Will definitely return for future service. Thank you!! Nice waiting area More

by cynthiacampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Mercedes-Benz of Portland responded

Cynthia, we're delighted to hear you had a positive experience with our team at Mercedes-Benz of Portland! We look forward to welcoming you back for future service visits.

March 13, 2025

It’s OK. I’ve noticed a lot of turn over, I’m seeing a different service tech every time. They used to offer me a loaner car & now I have to Lyft. I don’t lov More

by JFAHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your feedback with us. We appreciate your loyalty and are glad to hear that scheduling appointments is convenient at Mercedes-Benz of Portland. We'll certainly take note of your comments regarding service consistency and loaner cars as we strive to improve our services!

March 12, 2025

Could not get in touch with a human and was not updated about progress on car. More

by DARRENSNIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not shown in service
Apr 03, 2025 -

Mercedes-Benz of Portland responded

Thank you for taking the time to rate your experience. If you would like to discuss this further, feel free to reach out to our management team.

March 11, 2025

They charged me $60 more for my oil change than I could get elsewhere, it also took forever. More

by Mwatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I cannot recall
Mar 17, 2025 -

Mercedes-Benz of Portland responded

Thank you for taking the time to rate your experience. If you would like to discuss this further, feel free to reach out to me directly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

...
5
...