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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,526 Reviews
Call Service Center (971) 340-4573

1,526 Reviews of Mercedes-Benz of Portland - Service Center

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February 05, 2022

The service was completed ahead of schedule and the staff is always friendly and polite. The one thing I am not a fan of is your outsourcing of the scheduling, they are not helpful at all!! More

by RICKSAUNDERS68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Feb 08, 2022 -

Mercedes-Benz of Portland responded

Hi Rick, thank you for this honest feedback. I would like to assure you your concerns regarding scheduling will be shared with our team. In the meantime, I truly appreciate you highlight the positive aspects of your visit.

February 01, 2022

Very pleasant customer service and willingness to assist with understanding and knowledge having compassion for my needs. More

by lornacarter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Feb 08, 2022 -

Mercedes-Benz of Portland responded

Hello, our team is happy to have assisted with your questions and concerns regarding your vehicle. I'm pleased to know these were resolved and you are back on the road. If there is anything additional we can do for you please feel free to visit us again!

January 31, 2022

This is our second service call. The problem has not been identified and resolved.. All concerns remain. More

by KAYIMPDX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
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January 31, 2022

Great people. Location is horrible now due to road construction. Delivery of tires took almost a month. More

by RODIWATA
Recommend Dealer
Yes
Employees Worked With
Rod
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Feb 01, 2022 -

Mercedes-Benz of Portland responded

Hello, I regret to learn of the impact nearby construction had on your experience. While we certainly share your frustration, we hope you will understand this factor is simply our of our hands. If there is anything further we can do to assist you, please consider giving our team a call.

January 30, 2022

This dealership is friendly, attentive and efficient. Never have had a problem with getting in, and have always gotten a nice loaner if I’ve had to wait for a part. Great job! More

by KEN.BODDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Arthur Dimalanta
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Jan 31, 2022 -

Mercedes-Benz of Portland responded

Hi Ken, thank you for taking the time to share these positive comments. It is a pleasure knowing you have always been provided with prompt and friendly service.

January 30, 2022

Mercedes Benz Portland Service department did wonderful job take care of customers. Very friendly, keep up the good work. Thank you More

by supreesmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jan 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to review our service team! We are pleased to know you had a great experience. If there is anything further we can do to help, please don't hesitate to stop by or give us a call. We hope to see you again soon at Mercedes-Benz of Portland.

January 30, 2022

White glove service. Personable, friendly, knowledgeable. A little expensive but that’s what you would expect for a high end vehicle. More

by JEFF@EDGELINK.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Kim
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Jan 31, 2022 -

Mercedes-Benz of Portland responded

Hi Jeff, our team is happy to have provided you with a personable, friendly and knowledgeable experience here at Mercedes-Benz of Portland! We look forward to your next visit with us.

January 30, 2022

The service reps 1st contact was "Who's been messing with your car?" Dr. Phillips was very put off by his approach. He has been bringing cars there for for 45 years. He says he won't be back. MBI motors is More

by LITHIA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Avanzado
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 30, 2022

They charge me for inspection but never did my car had warning on after 50 miles More

by SHAWNRANDHAWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy
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January 30, 2022

Had a recall on airbag for my 450 GL and the customer service was great and I appreciate them cleaning my car before pick up. Thanks so much Carrie Bryant More

by CARRIE_BRYANT@ymail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Mercedes-Benz of Portland responded

Hi Carrie, thank you for visiting Mercedes-Benz of Portland for your vehicles recall service. We truly appreciates your business and look forward to your next visit with us.

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