Mercedes-Benz of Portland - Service Center

We love this store and their service. Always professional and very friendly and they communicate right away. We were going on a trip and they made sure it was ready to go on the day we returned. professional and very friendly and they communicate right away. We were going on a trip and they made sure it was ready to go on the day we returned. More

Service was timely and satisfactory. However, I could not get through to service techs multiple times to schedule and had to leave a message which took multiple days to respond to. My assigned service manage get through to service techs multiple times to schedule and had to leave a message which took multiple days to respond to. My assigned service manager was only semi responsive and completely didn’t respond to a request for airbag replacement that I sent 10 days in advance. I encountered resistance getting a loaner when I never have received such treatment at Lexus. All in all, I got the general impression of being considered more as an afterthought than a customer by the whole process. While professional, I felt like I was treated more as an inconvenience than a paying customer. Not terribly impressed. More

The problem I brought my car in for was addressed. But I also had a warning light showing that a headlight was out. I would have thought they would have told me about this light and asked if I wanted them t also had a warning light showing that a headlight was out. I would have thought they would have told me about this light and asked if I wanted them to install a new one. Just surprised they didn’t take care of this issue even though it wasn’t the primary reason I took my car in. More

I work at Mercedes Benz Of Portland so this survey is in valid if I filled it out, Otherwise I would give everybody five stars.But most especially Mark tower valid if I filled it out, Otherwise I would give everybody five stars.But most especially Mark tower More

First, Tom Maddox is amazing! Kudos to him! He is always available, helpful, and so witty and gregarious - and always returns calls in a very timely manner. This Mercedes is prompt and diligent about fixing available, helpful, and so witty and gregarious - and always returns calls in a very timely manner. This Mercedes is prompt and diligent about fixing any and all problems. They are courteous and always provide a friendly ride - when I cannot wait at the dealership. Thank you! More

Very friendly and my advisor was Chris Cain and he has been outstanding in every way over the years. I trust him completely Thank you been outstanding in every way over the years. I trust him completely Thank you More

Great overall experience, timely delivery, knowledgeable and friendly service advisor. The service was simply a regular service so not too much more to say but glad I brought the car to this dealer, issues and friendly service advisor. The service was simply a regular service so not too much more to say but glad I brought the car to this dealer, issues with a different dealership. More

Terrible experience and customer service. My car took five days more than originally quoted and no one bothered to call me or communicate with me. Terrible customer experience I won’t be back five days more than originally quoted and no one bothered to call me or communicate with me. Terrible customer experience I won’t be back More

The service I had was excellent. Chris Cain always goes above and beyond to help me I give him the highest marks for great service above and beyond to help me I give him the highest marks for great service More

Excellent customer service. I will definitely recommend to a friend. Good communication. High quality work provided and friendly staff. Service was done on time as scheduled. Thank you! to a friend. Good communication. High quality work provided and friendly staff. Service was done on time as scheduled. Thank you! More