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Mercedes-Benz of Portland - Service Center
Portland, OR
1,560 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,560 Reviews of Mercedes-Benz of Portland - Service Center
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August 23, 2021
Overall, good place and good service . I will recommend this dealership for my family and my friends. Hopefully the next service will have a better experience. this dealership for my family and my friends. Hopefully the next service will have a better experience. More
by Nancy Liang
Verified CustomerEmployees Worked With
Mark Tower
August 21, 2021
I had my ML350 serviced at this dealership and they were fantastic! Mark Tower was the ultimate. Professional who quickly got me in and out. Great service team. fantastic! Mark Tower was the ultimate. Professional who quickly got me in and out. Great service team. More
by jplake11
Employees Worked With
Mark Tower
August 19, 2021
Very helpfull but it seemed rushed. Which i understand. Very friendly interactions.got the job done in a short window of time with no set date so it is much appreciated Very friendly interactions.got the job done in a short window of time with no set date so it is much appreciated More
by Fantinia360
August 19, 2021
Great customer service, loved the service we received! Have had them service our car for 3years, always helpful, always pleasant to work with. All service reps are knowledgeable. Have had them service our car for 3years, always helpful, always pleasant to work with. All service reps are knowledgeable. More
by EMILYK
Employees Worked With
Mark Tower
August 18, 2021
The service is outstanding. On time, accuracy, and cleanliness are top notch. This is my service department of choice. They entire group is well above par cleanliness are top notch. This is my service department of choice. They entire group is well above par More
by ROBERT.AUGHENBAUGH
Employees Worked With
Arthur Dimalanta, Mark Tower
August 18, 2021
Going above and beyond. Tom is always friendly, approachable and takes time to listen and respond. These folks really went out of their way when I needed a loaner. approachable and takes time to listen and respond. These folks really went out of their way when I needed a loaner. More
by Nick Wylde
Employees Worked With
Thomas Maddux, Christopher Cain
August 17, 2021
Everything went fast and efficiently except for I wish they would have told me I needed new wiper blades before I left the building. Maybe an oversight?? they would have told me I needed new wiper blades before I left the building. Maybe an oversight?? More
by SKCARTER628
Employees Worked With
Andreas Acevedo
August 15, 2021
I was in town from San Diego and AC went out. Paid $250 to recharge and add dye. Found out when I got back to San Diego that the compressor was out. This finding should have been identified at MB of Portla to recharge and add dye. Found out when I got back to San Diego that the compressor was out. This finding should have been identified at MB of Portland. It was a horrible trip back to San Diego with no AC. Dealer should have identified that the compressor was bad from the start without having to add dye and recharge system. Horrible experience and waste of money. More
by LOUISRUIZ
Employees Worked With
Andy Acevedo
August 15, 2021
I guess because of the pandemic I feel that they discourage us customer to bring our car for service . I can understand the situation but the warm. And welcome friendliness. Isn’t the same as bef discourage us customer to bring our car for service . I can understand the situation but the warm. And welcome friendliness. Isn’t the same as before I hope they would retain it back just like before that they would Text and follow up and even accomodate us to our vechile concern after all we are willing to pay for the services no doubt about that. More
by horii
Employees Worked With
Mark Tower
August 14, 2021
Top notch customer service. Friendly, fast and easy service. Job completed when promised, good communication. Positive experience and recommend Portland Mercedes to friends and family. service. Job completed when promised, good communication. Positive experience and recommend Portland Mercedes to friends and family. More
by GJLOCATI
Employees Worked With
Rod
