Mercedes-Benz of Portland - Service Center

New Car and 6 Year Service on Older Car I've worked with Tom Maddux and now Mark and Aimee. They are all fantastic! The response and service are excellent. They took the time to really expla I've worked with Tom Maddux and now Mark and Aimee. They are all fantastic! The response and service are excellent. They took the time to really explain things and were great working around my schedule. More

Immediate attention when I pulled in and quick response to my questions. Purchased the car four days ago - Only suggestion is to make certain the ‘service overdue by 31 days’ light is addressed before sell to my questions. Purchased the car four days ago - Only suggestion is to make certain the ‘service overdue by 31 days’ light is addressed before selling the car. More

Best place to serviceYour vehicle, great customer Best place to service Your vehicle, great customer service. From service advisor to technicians everyone is always happy to help. Love coming here fo Best place to service Your vehicle, great customer service. From service advisor to technicians everyone is always happy to help. Love coming here for service. More

Quick/Painless Tire Replacement I called in the morning when I realized my tire was flat and was able to get my car in and back within a few hours. I called in the morning when I realized my tire was flat and was able to get my car in and back within a few hours. More

Tire replacement Excellent work and very personable service. Only concern is that I had to wait 3 hours for what I expected would be no more than a 1.5 hour job. Excellent work and very personable service. Only concern is that I had to wait 3 hours for what I expected would be no more than a 1.5 hour job. More

On Line scheduling and customer service The online scheduling is sub par by far compared to Wilsonville dealer. The online chat is also sub par, the person on the chat just hung up when I as The online scheduling is sub par by far compared to Wilsonville dealer. The online chat is also sub par, the person on the chat just hung up when I asked when the service department will call me back. Last time I had my car for a scheduled maintenance they forgot to align the wheels. When I went to the store to purchase mud flaps I was quoted over $260 with no installation. I ordered on line to be pick up at the same place for the cost of $174. I feel I cannot trust on this dealer to provide a reliable and good service. Al thought I have to drive an extra 20 miles and plan for extra traffic, I will go back to Wilsonville dealer. More

Chuck Haga is an excellent service Mgr that I trust. I was very fond of Dave Leslie whom I found very trustworthy, reliable, honest and fair. I was loathe to see him leave. In my opinion Chuck Haga was p I was very fond of Dave Leslie whom I found very trustworthy, reliable, honest and fair. I was loathe to see him leave. In my opinion Chuck Haga was prudent replacement. More

Service representatives My primary service agent Richard Fitzgibons was and is always very helpful. Also when Richard was out Chuck stepped right in and helped me with my aut My primary service agent Richard Fitzgibons was and is always very helpful. Also when Richard was out Chuck stepped right in and helped me with my auto needs. They did a great job in taking care of my recent airbag recall service for both my vehicles More

Superior Service Chuck Haga and the team at Mercedes Portland are 100% focused on superior service and customer satisfaction. The location is convenient and the dea Chuck Haga and the team at Mercedes Portland are 100% focused on superior service and customer satisfaction. The location is convenient and the dealership is clean. More

As always work done on time and correctly Always get the job done right and clearly report any issues found. Good record keeping from visit to visit regarding any previous items noted for fol Always get the job done right and clearly report any issues found. Good record keeping from visit to visit regarding any previous items noted for follow up. More