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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,518 Reviews
Call Service Center (971) 340-4573

1,518 Reviews of Mercedes-Benz of Portland - Service Center

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March 14, 2024

Awesome service, awesome people. Portland is the best service out of all of the 3 Mercedes in the area More

by MILANAHARI07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
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Mar 14, 2024 -

Mercedes-Benz of Portland responded

Hello! We truly appreciate the high praise and are thrilled to see that we were able to earn your support. Our team at Mercedes-Benz of Portland looks forward to providing you with excellent automotive service for years to come.

March 14, 2024

First class service and communication and also updates ! Excellent from start to finish when arriving and departing ! More

by HH III
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Mar 14, 2024 -

Mercedes-Benz of Portland responded

Hello there! We provide first-class service and communication because our customers are truly the best in Portland. Until next time, safe travels and thank you for choosing Mercedes-Benz of Portland.

March 14, 2024

Bella the service advisor is very professional , proactive and great communicator, she helped me in getting a loaner and explained me the issues with my car which was a recall and few other service More

by roopesh.saplok
Recommend Dealer
Yes
Employees Worked With
Bella
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March 08, 2024

Professional, courteous, very knowledgeable in their jobs They listen well, and provide direct answers to questions. They also project liking their jobs, M-B of Portland, and Daimler. More

by JOHNBRATTON29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service. Forgot her name. She was excellent to work with.
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Mar 11, 2024 -

Mercedes-Benz of Portland responded

John, we appreciate your kind words about our team at Mercedes-Benz of Portland. We strive to provide professional and knowledgeable service for all our customers. Thank you for choosing us!

March 07, 2024

The service on the car was good. It's just that every time I request a loaner car I can never get one but someone else is getting one, it's always questionable More

by RSTEPHNEY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cecelia
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Mar 07, 2024 -

Mercedes-Benz of Portland responded

Hello, we appreciate your feedback and are glad to know you were satisfied with the service on your car. We understand how important a loaner vehicle can be during servicing times - ahead of your next visit, we encourage you to reach out with this so we can better accommodate this need.

March 06, 2024

Everything went very smoothly and efficiently. Camryn was very pleasant to work with. You go girl! More

by JAMESPDEWEESE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Camryn, she was awesome
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Mar 07, 2024 -

Mercedes-Benz of Portland responded

Thank you for sharing this short and sweet shout-out for our team member, Camryn! We will be sure to share your review with her, and hope to have you back for any future needs.

March 05, 2024

Immaculate is the only way to put it, never had better service and Mekonnen was outstanding More

by 18beckwithn
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Mar 05, 2024 -

Mercedes-Benz of Portland responded

Thank you for taking the time to highlight the level of care provided to you by our team member, Mekonnen, here at Mercedes-Benz of Portland! Knowing he provided an outstanding experience is amazing. For any future service needs, we hope to get the opportunity to serve you again.

March 05, 2024

I felt very comfortable at Mercedes of Portland. I didn't feel rushed, and all my questions were answered. They found me a great car in my budget. I will purchase my next vehicle there and have reco More

by MUNNICKB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Franz
Report | Print
Mar 05, 2024 -

Mercedes-Benz of Portland responded

Hello, it's great to know you had a comfortable experience at Mercedes-Benz of Portland and that Michael was able to assist in finding the perfect car for your budget. We appreciate your recommendations and look forward to assisting with future purchases!

March 04, 2024

I was told a part was checked, and it broke two days later! I was told there was nothing wrong with my side view mirror, after it had fallen out a couple of times. Then two days later it broke! More

by Laurence1
Sales Price Transparency
Recommend Dealer
No
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Portland responded

Laurence, I'm sorry to read about the issues you've had with these two parts on your vehicle. We'd like a chance to look into this and make things right for you - please reach out when it's convenient for you so we can discuss further. Thank you, Eric Trueblood - Service Manager - 503-228-8351

Mar 08, 2024 -

Laurence1 responded

I have tried to contact you Mr Trueblood, to no avail. You haven’t returned any of my calls! Here’s the deal. I brought my car in for routine maintenance, and one of the side view mirrors had become detached and need to be replaced. I requested that the service person would check the other side because it too had become dislodged, and to see if needed replacing. I was told that one needed to be replaced and that the other one was fine and. So I paid you $1,000.00 to replace one side view mirror!? Well two days later the mirror I was told was okay … broke off while driving! I decided to see if I could bypass you because of my dissatisfaction with your service. I bought a replacement mirror on Amazon for $35.00and replaced it myself in 15 MINUTES! Shame on you Mercedes Benz of Portland! Then I leave a bad review, and you reach out to me saying that you would like the opportunity to make things right. That’s great but then return my calls! This is not the last time you will see bad reviews from me (on all platforms).

Mar 08, 2024 -

Laurence1 responded

An important part of the story I didn’t mention in the above post is that, I’m referring to the reflective part of the mirror only when I referred to the side view mirror. NOT the mirror casing, just the small, thin reflection piece!

March 02, 2024

Mark's patience, professionalism, and commitment to problem solve is unmatched. It doesn't matter where I buy my MB, I will always choose Mark and MB of Portland when it comes to service. More

by Jaobiz
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Mar 04, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know that Mark's dedication and professionalism made a lasting impression on you. We appreciate your loyalty to Mercedes-Benz of Portland for all your service needs!

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