Mercedes-Benz of Portland - Service Center

Charged $600+ for labor but did not fix issue (only fixed one ABS sensor, MB directive is to always replace all four); had an appointment at 8:30, did not even look at the car until 11:00 even after I explai one ABS sensor, MB directive is to always replace all four); had an appointment at 8:30, did not even look at the car until 11:00 even after I explained I would would be waiting; gave incorrect information about at least one issue (said car was not drivable; it was. Said it would not shift out of 1st gear, it did) Communication was not accurate on multiple occasions. More

I was shocked at the number of services suggested when I arrived for my appointment. It felt very high pressure and uncomfortable. I am due for a new car. Not sure I want another Mercedes after this. arrived for my appointment. It felt very high pressure and uncomfortable. I am due for a new car. Not sure I want another Mercedes after this. More

It is a pleasure working with Rebecca Bray. She stays in contact, explains what should be done, and is a nice person. She stays in contact, explains what should be done, and is a nice person. More

They had a nice loaner vehicle ready for me but the work took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. More

Rebecca Bray is the best. She is friendly and approachable. She is knowledgeable and dependable. She is friendly and approachable. She is knowledgeable and dependable. More

The overall experience was very good. Nice people. Worked hard to get me taken care of. I would have given a 5 for my overall experience but I was a little disappointed with the after car Nice people. Worked hard to get me taken care of. I would have given a 5 for my overall experience but I was a little disappointed with the after care of my purchase. When there were some things found damaged with the car. More

I never had a problem with service this is 3rd Mercedes I think my only issue would selling service not needed think my only issue would selling service not needed More

My service agent Rebecca was so welcoming and kind, answered all my questions, and took care of me promptly. Thank you ! answered all my questions, and took care of me promptly. Thank you ! More

Barbara is the worst. Very uninterested in customer and no follow up. I asked her a question and she shrugged her shoulders and just walked away. Very uninterested in customer and no follow up. I asked her a question and she shrugged her shoulders and just walked away. More

Dropped my car off to be inspected for a noise that was coming from under the hood well the problem was never fixed but ended up paying $2100 dollars for services that was recommended. coming from under the hood well the problem was never fixed but ended up paying $2100 dollars for services that was recommended. More