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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews
Call Service Center (971) 340-4573

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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January 19, 2023

Great service! Rod Soprito has always been very helpful to us. We appreciate his friendly professionalism. More

by hirobito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Jan 20, 2023 -

Mercedes-Benz of Portland responded

Hi Hirobito! Thank you from both Rod and the Mercedes-Benz of Portland team. We sincerely appreciate your trust in us with your business and it was our pleasure to provide you with a nice visit. Travel safe, enjoy the road, and please reach out to us whenever we can help with anything else along the way.

January 16, 2023

Great people and excellent work. So helpful every time I go in. Waiting area is great with snacks and drinks. More

by LISAMD1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell
Report | Print
Jan 18, 2023 -

Mercedes-Benz of Portland responded

Thank you for continuing to choose Mercedes-Benz of Portland for your vehicles service. We are happy to know you enjoy both our team and the waiting area we have in place for customers. It was a pleasure working with you and we look forward to your next visit.

January 15, 2023

Waited 2 1/2 months for service appointment. Come on! Also the windshield wiper replacement you are using are not holding up ecrven a couple of months More

by JENS.PRUSSNAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Maddux
Report | Print
January 15, 2023

Great and friendly customer services. My car was ready on time. The information they probably was very good. More

by DianaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jan 16, 2023 -

Mercedes-Benz of Portland responded

Hello Diana, thank you for this positive review of our team at Mercedes-Benz of Portland. We are happy to have provided you with friendly, informative and timely service. If there is anything our team can help with in the future, don't hesitate to reach out.

January 14, 2023

Mark was great start to finish when I brought my car in for a new radio unit. He should be commended, thanks More

by PVMESSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
Report | Print
Jan 16, 2023 -

Mercedes-Benz of Portland responded

Hello, thank you for this kind feedback! We are pleased to know Mark provided you with excellent service from start to finish and we will be sure to share your kind feedback with him. For any future automotive needs, please don't hesitate to return to Mercedes-Benz of Portland.

January 13, 2023

Mark Tower is the best! I have been using this dealer since 2006, went through many good associates in this dealership. But nothing like the service Mark have provided More

by JOANIEMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jan 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for your loyalty to our team at Mercedes-Benz of Portland over the years, Joanie! We are happy to know you have found yet another great rep to assist with you vehicles services, and we will be sure to pass these kind comments along to him. Until your next appointment, drive safe!

January 13, 2023

I almost always get terrific service. Only when they are very busy but someone always keeps track that you have been helped. The efficiency is very good and I always get my car back on t More

by KLBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Godbey was one of my earlier service writer and has moved up in the company. Bot when I recently had a tire issue he made sure I got my car in asap and repaired the same day. He has always been highly knowledgeable and the best to work with.
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Jan 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for service. Our team is happy to provide you with excellent service. Your kind review is greatly appreciated and we hope to have the opportunity to work with you further in the future.

January 13, 2023

Rod Soprito is a great service person and is very diligent in all of his work. More

by RICK@PEDIGO-USA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Jan 16, 2023 -

Mercedes-Benz of Portland responded

Hello Rick, thank you for bringing your vehicle to Mercedes-Benz of Portland. We greatly appreciate your business and the kind words you have shared here for our team member, Rod.

January 12, 2023

They squeezed us in, were very communicative, and took care of the problem. Very satisfied More

by JIMMOORE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young woman who makes appointments for service was great!
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Jan 13, 2023 -

Mercedes-Benz of Portland responded

Hi Jim! We are so glad we were able to fit you in and get the situation sorted out in a timely manner. It makes us proud to know that our team has provided such exceptional client care and has left yet another customer thoroughly satisfied. Until next time, drive safe!

January 12, 2023

My service person was great as always. Another person kept butting in and saying things that angered me about voiding a car warranty. I’ve been a customer since 1999 and I’ve never been ta More

by Gambinok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Tower
Report | Print
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