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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,526 Reviews
Call Service Center (971) 340-4573

1,526 Reviews of Mercedes-Benz of Portland - Service Center

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January 24, 2023

Great service team! ! I Always have a great experience when I come there. And I love getting my car washed. More

by RODSOPRITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower, Rod Soprito
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Jan 26, 2023 -

Mercedes-Benz of Portland responded

Hello! Thank you for your continued loyalty! It is so great to hear that throughout your visits, you have repeatedly endured a great experience! Until next time, drive safe!

January 21, 2023

Thank you for always helping us with our beautiful Mercedes Benz’s. It’s truly a blessing to have a loaner car while our cars are being serviced in the shop and when we are waiting in the lobby it’s More

by GREGG776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Tillery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Sanchez Vargas, Matthew Tabbert, Mark Tower, Ryan Power, Mekonnen Wossene, Rod Soprito
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Jan 23, 2023 -

Mercedes-Benz of Portland responded

Hi Gregg, thank you for continuing to have your vehicles serviced here at Mercedes-Benz of Portland. Our team is happy to make your appointments as convenient as possible, and we look forward to working with you on any future maintenance.

Jan 23, 2023 -

GREGG776 responded

No problem My fiancé sarahnichole & myself are happy to be apart of the Mercedes Benz Family of the North West. God bless you all the awesome services you Provide!

January 20, 2023

Fun friendly environment, always professional. Had parts in stock that i needed at the parts counter. The new car showroom up and downstairs is always a pleasure to browse. More

by BLYTHESFLOORING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Mercedes-Benz of Portland responded

Hello! Wow, thank you for leaving such kind words. Your review has truly put a smile on our face! It is always great when we are able to have the needed parts in stock as we are constantly trying to be as efficient as possible. We hope we have the pleasure of providing exceptional client care to you once again!

January 20, 2023

Convenient connected courteous clean. Called back when asked. Gone there 40 years. I like Art. More

by PRADECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Mercedes-Benz of Portland responded

Hello! Wow, 40 years! Now that is loyalty! Thank you so much for taking the time to not only leave a review but also for letting us know that your rating was based on more than just customer service! We do what it takes to ensure that our lovely staff and clients are in a clean environment. If there is anything else we can help with, please do not hesitate to let us know!

January 20, 2023

Good recommendations for car maintenance. Waiting time estimate is quite accurate. Service people are hospitable. More

by SUTNOISHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell
Report | Print
Jan 23, 2023 -

Mercedes-Benz of Portland responded

Hello! Thank you for your kind words and recommendations! We understand that our clients may have busy lives and want to get back on the road as quickly and safely as possible, so we do our best to give accurate time frames. If there is ever anything else that we can help out with, please do not hesitate to let us know!

January 19, 2023

The dealer mechanic did a good job. After getting my car back the following day I left a recorded message to my adviser agent and still waiting for his phone call back. More

by ANOMAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Mercedes-Benz of Portland responded

Hi Anomake! We sincerely appreciate your trust in us with your business and it was our pleasure to provide you with a nice visit. Travel safe, enjoy the road, and please reach out to us whenever we can help with anything else along the way.

Jan 20, 2023 -

ANOMAKE responded

Please, provide my response to the dealership to see if Andy Acevedo can return my recorded message call. My phone is 310-402-4533 to solve an issue with the service rendered. Thank you, Angel Nomakchteinsky

January 19, 2023

Great service! Rod Soprito has always been very helpful to us. We appreciate his friendly professionalism. More

by hirobito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Jan 20, 2023 -

Mercedes-Benz of Portland responded

Hi Hirobito! Thank you from both Rod and the Mercedes-Benz of Portland team. We sincerely appreciate your trust in us with your business and it was our pleasure to provide you with a nice visit. Travel safe, enjoy the road, and please reach out to us whenever we can help with anything else along the way.

January 16, 2023

Great people and excellent work. So helpful every time I go in. Waiting area is great with snacks and drinks. More

by LISAMD1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell
Report | Print
Jan 18, 2023 -

Mercedes-Benz of Portland responded

Thank you for continuing to choose Mercedes-Benz of Portland for your vehicles service. We are happy to know you enjoy both our team and the waiting area we have in place for customers. It was a pleasure working with you and we look forward to your next visit.

January 15, 2023

Waited 2 1/2 months for service appointment. Come on! Also the windshield wiper replacement you are using are not holding up ecrven a couple of months More

by JENS.PRUSSNAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Maddux
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January 15, 2023

Great and friendly customer services. My car was ready on time. The information they probably was very good. More

by DianaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jan 16, 2023 -

Mercedes-Benz of Portland responded

Hello Diana, thank you for this positive review of our team at Mercedes-Benz of Portland. We are happy to have provided you with friendly, informative and timely service. If there is anything our team can help with in the future, don't hesitate to reach out.

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