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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,533 Reviews
Call Service Center (971) 340-4573

1,533 Reviews of Mercedes-Benz of Portland - Service Center

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October 29, 2022

No hassle, they did not add on more other works that was not necessary. I was happy with this service. More

by KETO.SINGHARAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience. We are pleased to know you are happy with your experience and hope that you will return to Mercedes-Benz of Portland for any future needs.

October 28, 2022

I am always greeted with a smile. They do very good thorough work, and the service manager, Rod Soprito, is top notch! More

by LARUEART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Oct 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for continuing to choose Mercedes-Benz of Portland. Our team is happy to provide you with top-notch service, and we would like to wish you a happy halloween.

October 28, 2022

The service technicians did I a good job on my services but my reservation which I made online was lost in the system which caused a 20 minute delay initially and the technician needed to confirm my parts More

by FORREST.GIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2022 -

Mercedes-Benz of Portland responded

Hi Forrest! Thank you for taking the time to write about your experience. We are happy to see that regardless of the booking error, we were able to get your vehicle fixed. I hope we have the opportunity to turn your 4-star experience not a 5-star experience during your next visit.

October 28, 2022

Professional, helpful, and friendly. I trust their work and ethical standards. Good outfit to deal with. More

by EDTENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall. We were behind masks at the time.
Report | Print
Nov 01, 2022 -

Mercedes-Benz of Portland responded

Hello! Thank you for taking the time to leave a review. Hearing that you had such a great experience filled with professional, helpful, and friendly interactions makes us so proud. We hope to see you around again soon!

October 26, 2022

Excellent hospitality. So cooperative, polite Updating the work in timely manner. In a nutshell they own an excellent customer service. More

by rebeccatruckingllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 26, 2022 -

Mercedes-Benz of Portland responded

Hi Rebecca! We are so happy to learn what a great time you endured here at Mercedes Benz of Portland! Please keep us in mind for future dealer needs.

October 25, 2022

Even though the service department was very busy I was greeted with a friendly smile and helped out very fast and with accuracy. Very much appreciated these days. The place was clean and I felt safe More

by DANDII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Davis, Pavlo Kovalik
Report | Print
Oct 26, 2022 -

Mercedes-Benz of Portland responded

Hi Dandi! We are so happy to learn that despite the high volume of customers we had during your visit, you still got your vehicle back in a timely manner. Please do not hesitate to reach back out to us for any future dealer needs. We are always more than happy to help!

October 25, 2022

It is frustrating. The parts are taking so long to obtain therefore delaying the service, but that is hardly your fault. More

by candshays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Report | Print
Oct 26, 2022 -

Mercedes-Benz of Portland responded

Hello! Thank you for being so understanding and we are happy to see that despite the delayed parts you still endured a positive experience. We hope that you will provide us with an opportunity to turn your 4-stars into 5! Until then, we wish you safe travels.

October 25, 2022

First I was sent a recall for brakes and the repair guy didn’t even know when he called me for service that it was there for a recall then I got a rental because I was told I would get 80$ per day until th More

by Rasool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Araujo Suarez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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October 24, 2022

The service person was really great and they were very nice and they did grtjob More

by FSOUDABEH
Recommend Dealer
Yes
Employees Worked With
Joseph Davis
Report | Print
Oct 25, 2022 -

Mercedes-Benz of Portland responded

Hello! Thank you for your kind words! We are so pleased to read about the experienced you endured with our service department. If there is anything else we can help with, please do not hesitate to reach back out to us. In the meantime, we wish you safe travels!

October 24, 2022

The MB of Portlanf Service Center provide what we need, when we need it, without over charging. Thank you! More

by ROBECLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux, Joseph Davis
Report | Print
Oct 25, 2022 -

Mercedes-Benz of Portland responded

Hello! Thank you for your kind words! We are so pleased to read about the experienced you endured with our service department. If there is anything else we can help with, please do not hesitate to reach back out to us. In the meantime, we wish you safe travels!

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