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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,526 Reviews
Call Service Center (971) 340-4573

1,526 Reviews of Mercedes-Benz of Portland - Service Center

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September 01, 2022

Very nice and kind all the people. And service is not delayed! Also cleaned in and out after work done! More

by Jj
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod
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Sep 02, 2022 -

Mercedes-Benz of Portland responded

Hi JJ, thank you for this short and sweet feedback. It was a pleasure having you as our customer at Mercedes-Benz of Portland.

September 01, 2022

It’s always been good in the past … but this time was ridiculously awful … not sure if I would ever bring my car here again for service More

by DNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t interact
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September 01, 2022

I was satisfied with the service. It was done in a timely manner and I wa comfortable while waiting More

by j.schaeffer52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy acevado
Report | Print
Sep 02, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this kind and honest feedback! Our team truly appreciates your business and we look forward to having you back at Mercedes-Benz of Portland in the future.

August 31, 2022

Wherever first person taking care me was very nice and helpful, and answered all the questions clearly More

by ISIDRO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Frentsos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John F
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Sep 02, 2022 -

Mercedes-Benz of Portland responded

Hello - we are pleased to see our team was able to address all of your questions. If there is anything further we can do to help, please don't hesitate to stop by Mercedes-Benz of Portland.

August 31, 2022

Professional . Courteous... and always efficient . Even when they are super backed up they find the time to help their customers and get them back on the road in no More

by MPOWERD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Aug 31, 2022 -

Mercedes-Benz of Portland responded

Hello. We truly appreciate your highly-rated review and are thrilled to learn that our courteous Service Department provided you with professional customer care and quickly got you back on the road. Thank you so much for your patience and for being a valued guest of Mercedes-Benz of Portland.

August 31, 2022

The service team provided excellent service. The service that was provided was more than I initially poked and the team did a great job keeping my wait time to less than expected. Thank you! More

by BUNNYLSTEVENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan from the service administration team ( my provider used to be chuck)
Report | Print
Aug 31, 2022 -

Mercedes-Benz of Portland responded

Hello. We would like to thank you for recognizing our Service Team's efforts to make your visit to Mercedes-Benz of Portland exemplary and worthy of five stars. Your business is appreciated.

August 31, 2022

World class customer services as well as outstanding maintenance recovery. I will not go anywhere else besides Mercedes Benz of Portland for my vehicles preventative maintenance. More

by MALCOCER92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Aug 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for making Mercedes-Benz of Portland your preferred service center! We are happy to provide you and your vehicle with excellent care. Our team looks forward to your next visit. Thank you again!

August 31, 2022

Absolutely NO communication from representatives and/or supervisors. Mercedes Benz customer service is the exact same, silence. Customer service is lacking HUGE. Will never recommend! More

by khauser1331
Customer Service
Recommend Dealer
No
Employees Worked With
Brandon Godbey, Mark Tower
Report | Print
August 31, 2022

Bad costumer service. I was charged $5 for a loaner when I paid over $600 for the service! Nickel/Dimmers! More

by Juan Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Johnson-Grumm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 31, 2022

On time and work completed in a timely manner. Courteous and Knowledgeable service writer. (Sam?) Will return Thanks, Ron More

by RSPAGLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Sep 02, 2022 -

Mercedes-Benz of Portland responded

Hi Ron, thank you for sharing your experience here at Mercedes-Benz of Portland. We look forward to your next visit.

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