Mercedes-Benz of Portsmouth

Awesome Jeremy and Mike S. provided excellent service from start to finish. I was unsure of which vehicle I wanted at first and Mike was patient with me. Jeremy and Mike S. provided excellent service from start to finish. I was unsure of which vehicle I wanted at first and Mike was patient with me. More

Great service They offered me a next-day appointment, and got me in and out in a reasonable time period. They explained the issue and proposed a reasonable solutio They offered me a next-day appointment, and got me in and out in a reasonable time period. They explained the issue and proposed a reasonable solution. More

Went in for service but bought a car Mr. Copp was excellent in going over the paper work. John help in getting the process completed. I still need to schedule a time for the remaining wo Mr. Copp was excellent in going over the paper work. John help in getting the process completed. I still need to schedule a time for the remaining work needed on the car to complete the process. More

Great Experience John McMorrow did a great job of delivering my car, as did Jeremy Copp regarding the financing. John Kuliga in service agreed with me that there was John McMorrow did a great job of delivering my car, as did Jeremy Copp regarding the financing. John Kuliga in service agreed with me that there was the slightest defect in the instrument panel and ordered a replacement, which was installed perfectly. No more defect. One cannot expect more from any organization. More

Professional, Knowledgeable, Red Carpet Treatment I bought my brand new 2017 MB E43 AMG from Mercedes-Benz of Portsmouth. Jim Lowell is a professional, knowledgeable guy. Very attentive. Excellent I bought my brand new 2017 MB E43 AMG from Mercedes-Benz of Portsmouth. Jim Lowell is a professional, knowledgeable guy. Very attentive. Excellent communicator - from e-mail to text to phone calls. He assisted me from the inception of trying out the different models through test drive around Greenland, & the custom order process. Jim sent me a link so that I could track my car coming from Germany. Jim sent the credit application over e-mail and processed it seamlessly. He sent me a text with a pic of my car once it arrived at the dealership. On the day we came into to sign the paperwork for the car, there was a big red bow on the car, out front. We opted for the Armor All treatment on the vehicle, and he was particular to ensure it was coated without any discrepancies. Jim walked us through the Mercedes Me app and registering the vehicle. When introducing us to the finance manager for the review of options, and waited outside patiently to segway into the final details of the transfer of possession....in other words, the sale was done, and you could tell that this was not a transactional sale to Jim - that it is about a long-term relationship. Thank you to everyone at MB-Portsmouth and especially to Jim Lowell. Outstanding Service and Commitment to the customer. Recommended A+++. More

Attentive, friendly and knowledgeable Very knowlegdeable of the product. Patiently responded to all questions and explained all features of the vehicle. Ensured we had a postive experienc Very knowlegdeable of the product. Patiently responded to all questions and explained all features of the vehicle. Ensured we had a postive experience, welcomed and made purchasing a new vehicle a smooth process. More

Great customer service The customer service at this dealership was wonderful. Were not pushy at all and very helpful answering my questions. Would highly recommend buying a The customer service at this dealership was wonderful. Were not pushy at all and very helpful answering my questions. Would highly recommend buying a car here More

Great Experience Bethany Juneau is an outstanding automotive portfolio manager (a) person of high integrity and extremely knowledgeable of both the high end luxury and Bethany Juneau is an outstanding automotive portfolio manager (a) person of high integrity and extremely knowledgeable of both the high end luxury and exotic car industry. Working with Beth has been a great experience; seamless flow of information, flexibility and professionalism. I 've worked with many companies and individuals, Beth sets the standard for how business should be done! Les Wheeler II Group President VECTOR GROUP FL More