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Mercedes-Benz of Raleigh - Service Center

Raleigh, NC

4.7
23 Lifetime Reviews Review Dealership

23 Reviews of Mercedes-Benz of Raleigh - Service Center

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December 01, 2020

"Recently stopped by for a new aux battery Kyle was there..."

- lrhmd5888

Recently stopped by for a new aux battery Kyle was there and a warm greeting began a seamless, painless and otherwise pleasant experience. On a side note; when I began shopping for a replacement for my LS460 my first and last test drives were at your dealership, I must apologize, I don’t recal the names of the salesman but both were thorough knowledgeable professionals and we were very well treated I wanted a VERY specific S550 and a months long National search yielded the perfect car. I would not be a Mercedes customer but for your excellent sales staff. Thanks so much for are their help and guidance

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Yes
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October 22, 2020

"I had a problem with my car. The brake light was alway..."

- ketanmist

I had a problem with my car. The brake light was alway on. SO I went to leith mercedes and Linda took very good care of the car.

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Yes
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Oct 22, 2020 -

Mercedes-Benz of Raleigh responded

ketanmist - we are so pleased to hear that Linda was able to resolve your concerns. Please do not hesitate to reach out any time you need assistance and we look forward to working with you in the future!

April 02, 2020

"George Brown is a top notch man that is honest and wants..."

- Sarah Poole

George Brown is a top notch man that is honest and wants so much to please his customers! He is a 10 PLUS!!! He is great!

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Yes
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March 18, 2020

"Excellent experience!! Always first class. George Brown..."

- LaMont

Excellent experience!! Always first class. George Brown treated my like royalty. He answered all of my questions before I had a chance to ask. Amazing experience!!

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Yes
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January 16, 2020

"Best customer service ever!! From the time you arrive..."

- Kelley.sharp

Best customer service ever!! From the time you arrive they get it right EVERY SINGLE TIME! Kudos to Stephen Lorey & Stevey Grubb.always smiling & kind.

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Yes
Employees Worked With
Other Employees : Stevey Grubb
March 18, 2019

"Reviews work...."

- Cecile

In 2017, I bought a GLC 300 from a very nice gentleman called Bert in Cary. In June 2018, I brought my car for the 20,000 miles check and they rotated my tires and forgot to put back in the car the key that allowed the tires to be removed in case of a flat tire. I was in Asheville visiting our daughter when I got a flat tire. The car was not driveable and needed to be towed to the local dealership as there was no key to unlock the special bolt. Mercedes of Asheville did not have a tire to replace the damaged tire and I rented a car to go back to Raleigh. Bert, my super nice salesman organized the car to be picked up from Asheville a week later. In between July 2018 and february 2019, I got two more flat tires as those tires you could supposedly drive when flat, are more sensitive to flat. So, I spent $1,000 in new tires. In February 2019, I brought the car for the 30,000 miles service and I received a phone call from Stephen Lorey at Leith Mercedes in Raleigh telling me that I needed 4 new tires as they had only 2 mm... what? I had three new tires on this car.... When I picked up the car, no mention was made about the tires even though I had one tire that could have needed to be replaced... Three weeks ago, I was driving on 540 when I heard something like a gunshot and all of a sudden my roof was gone and it was raining in the car... I took the Leesville exit and went to a shopping center from where the car was towed to Mercedes. It seems to be a very well kept secret that the panoramic roof can explode. There is a class action legal suit in California against MB about exploding roof. It took 10 days for Mercedes Leith to have the car inspected by one of their mechanics and to call me to say that something probably fell on the car and the repair was not under warranty. I was driving on 540, no bridge, nothing above me besides the rain, I saw nothing falling from the sky... no meteor... and the sound I heard is what I have been reading from everyone online who had this happening to them. I called my insurance and their verdict is that the appraiser does not believe that something struck the roof as there is no indication of anything striking the vehicle. They will subrogate against MB but in the meantime I have a $1,000 deductible which will be returned if the subrogation is successful... The day after writing this review, three weeks after the incident, I received a text from Stephen, the service consultant telling me that they were cleaning the car and that the roof would be installed in the next day. A few hours later, I got another text from Stephen telling me that he had called MB corporate and it seems that they were changing their view and the roof would be covered under my warranty... A month after the roof incident, I picked up my car clean and with a new roof covered by warranty, which made me update my review from two to three stars... Stephen Lorey said to ask my husband to change his review... not a smart move... there is no husband having anything to do with this review....

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No
Employees Worked With
November 25, 2018

"Excellent customer service from Stephen Lorey"

- Leon123

Stephen has been my service advisor for the last three years and every time I bought car to him, he has always handled it with attention to detail and he has always exceeded my expectations. I really appreciate the personal touch Stephen gives to me each time I bring my car in for maintenance. He is an excellent service advisor that I would highly recommend to anyone.

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Yes
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October 19, 2018

"Unexpected blowout "

- Chopper0710

After having the side walls of my tire slit due to hitting a pot hole, I wasn't sure that if I would get my car back the day of due to the not having a scheduled appointment. Kassandra said she would do all she could to get me back on the road. And she did just that

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Yes
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October 08, 2018

"Hurricane Help"

- CBSSNg

I just wanted to let you know how very grateful I am for the help that Kassandra and Shawn gave us last week prior to the hurricane. I contacted the local Mercedes dealer in Wilmington NC for help after a fault developed on our Sprinter Satellie Truck. They told me it was nothing to worry about and sent me away even after I was concerned about the limited restarts that could come into play. The following morning the message appears on my dashboard and I called your dealership for help. Kassandra got right on the case and had Shawn standing by with the parts in order to get us back in the road. The worry of covering the hurricane was bad enough never mind having to be concerned that I only had a limited number of engine stop start cycles remaining. I drove out to Raleigh from Wilmington and was back operational for the following days news coverage. I can’t thank her and Shawn enough for their professionalism and excellent service to CBS News. They are a credit to your company. Thank you all yet again for helping us on this very important news coverage. Adrian Kill CBS NEWSPATH Washington DC

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Yes
Employees Worked With
Other Employees : Sean Service Technian
September 10, 2018

"Thorough and tenacious"

- Roberson, Virginia

Our Sprinter van was serviced by two other Mercedes dealerships but no other technician was able to diagnose or took the time to diagnose our problem. Shawn Sandfort did not quit until he’s was satisfied that all issues were resolved. Lauren Belmont, our service consultant, kept us updated and reassured us that the problems would be corrected.

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Yes
Employees Worked With
Shawn Sandfort, Lauren Belmont
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