Mercedes-Benz of Reno

The dealership always tries to make sure you are completely satisfied, especially the service department. completely satisfied, especially the service department. More

The salesman, Gian, was very professional and knowledgeable. He made the purchase very easy. and simple. knowledgeable. He made the purchase very easy. and simple. More

Everything was seemless in the buying process. Especially Stephen Montano who was so helpful in helping us choose the right model. He was informative without being "salesey". They knew we had lim Especially Stephen Montano who was so helpful in helping us choose the right model. He was informative without being "salesey". They knew we had limited time due to a prior engagement and from the time we started the paper work through the entire finance process took only 1 hour which was much appreciated. Already planning on purchasing our next car with Mercedes-Benz of Reno. More

The repair on my S580 Mercedes was done professionally within the estimated timeline given. A loaner vehicle was provided for the entire time. within the estimated timeline given. A loaner vehicle was provided for the entire time. More

They are so good at telling you what you want until you ask them to make good on there word, but after that it's all a run around that waste my time and IQ honestly. I would never buy a nother Mercedes aga ask them to make good on there word, but after that it's all a run around that waste my time and IQ honestly. I would never buy a nother Mercedes again in my life and I will disown my friends if they do , please be wise and learn from my mistakes and buy anything else but a Mercedes ty Reno NV Mercedes for being so rude and a lier God bless 🙏🤲 More

I brought my car in for express service. I had never been to this dealer before. When I arrived, I was told I had express service and did not have an advisor and to go inside. I sat in the w I had never been to this dealer before. When I arrived, I was told I had express service and did not have an advisor and to go inside. I sat in the waiting area for almost two hours and when I went to check on my car, it was still sitting in the drop off area. I went to the nearest person who wasn’t busy and he said that since an advisor wasn’t assigned, my car wasn’t touched. I was not happy. To their credit, they rushed me through and comped the service. They were very apologetic. They need to improve their checking procedures More

This is my third purchased vehicle from this dealership and they have been on top of their game. and they have been on top of their game. More

I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to understand exactly what I was looking for. He answered all my questions thoroughly and provided clear, transparent information throughout the process. I did not purchase a car on my first visit, and I appreciate Steve’s understanding that I needed “thinking” time. He honoured my process, which was very important to me. I highly recommend that anyone purchasing a car from Mercedes-Benz of Reno contact Steve Montano. I wish all car salespeople would adopt his approach. The dealership had a great selection of new, certified pre-owned, and used vehicles, and I was impressed with how smooth and efficient everything was, from the test drive to the financing. The finance manager, Nicholas Dasilva, explained every step and ensured I was comfortable with my options. There were no hidden fees, no pressure, just excellent customer service. My concierge experience with Javier Dominguez was exceptional. He took the time to thoroughly explain my vehicle's features, ensuring I understood every detail. His patience and knowledge made the experience both informative and enjoyable. I left feeling confident and excited about everything my car could do. I highly recommend his service! What truly stood out to me was the attention to detail and commitment to making this a positive experience. I drove off the lot in my new Mercedes-Benz GLC 300 feeling confident and well cared for. I highly recommend Mercedes-Benz of Reno to anyone looking for a stress-free and enjoyable car-buying journey! More

Your dealership and specifically our salesman Ilya Sobolev made our purchase process professional and very personable. Thank you. Tom & Marvis Green Sobolev made our purchase process professional and very personable. Thank you. Tom & Marvis Green More

The purchase of the car was handled professionally and conveniently. The later repair process was conducted professionally with excellent communication and pricing. conveniently. The later repair process was conducted professionally with excellent communication and pricing. More