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Mercedes-Benz of Reno

Reno, NV

4.0
394 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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11500 South Virginia Street

Reno, NV

89511

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Showing 394 reviews

July 29, 2024

Sales staff were pleasenat, not pushy at all, and very helpful getting us through the car buying experience. Even has 'consierge' DMV registration service at no extra cost, which we appricate! More

by mchapelle
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel 'Danny' Licciardi
Jul 31, 2024 -

Mercedes-Benz of Reno responded

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

July 12, 2024

Worst experience of my life! !!! I will never go back!! Just took it in for 2 recalls..1st.. they told me on the phone I would have a loaner car.. I live an hour away and had a 10 More

by sheri904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea, several people
Jul 15, 2024 -

Mercedes-Benz of Reno responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 21, 2024

Love the customer service here. Great communication from the staff. Very helpful explanation of repairs and service. Clean offices and repair areas. They might be currently a lit More

by will.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delaney
Jun 23, 2024 -

Mercedes-Benz of Reno responded

Hello, we are pleased to hear you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2024

Gabriella was a great salesperson. Finance Dept was pushing, but that was to be expected. Kwani (?) in service is the best, good thing he is back......... Minor issue a week after I More

by jerry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriella and Kwani
Jun 18, 2024 -

Mercedes-Benz of Reno responded

We are pleased to hear you had such a positive experience with us, Jerry! If you need more help, our team is available to talk -- safe travels!

May 28, 2024

Our recent purchase was truly easy and painless. Salesman, finance and service personnel were all professional and very friendly! Reno MB was the best experience we have had in years! More

by SSHRRODDY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ilya
May 29, 2024 -

Mercedes-Benz of Reno responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

May 27, 2024

I recently moved to the area and had an A service performed last year. It took 28 days with a complete run-around from my service rep. 2 weeks into it, they gave me a loaner car that was dirty (not j More

by Disappointed x 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 29, 2024 -

Mercedes-Benz of Reno responded

Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

April 12, 2024

World class service Super friendly Extremely helpful and professional Beautiful inventory 5 star review all day More

by jwilson96124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabby
Apr 15, 2024 -

Mercedes-Benz of Reno responded

Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!

April 12, 2024

I had the best order and purchase experience so far. I was a BMW guy for over a decade, but wanted to look at better tech and safety in my next suv. I decided to order to the new 2024 GLC AMG43, and w More

by mikeackerman7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Akeem, Scott
Apr 15, 2024 -

Mercedes-Benz of Reno responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. If you ever need help, just give us a call. Happy motoring!

April 01, 2024

To be clear, we had very good service on our Sprinter from the Reno dealership this time around in March 2024. However, in past we have had the worst service and issues, so maybe this dealership has turn More

by Krakski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Apr 03, 2024 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (775) 260-4602.

April 01, 2024

Best customer service. Really friendly and accommodating. One of the test experiences in buying a car. More

by Chavitas101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ilya sobolev
Apr 03, 2024 -

Mercedes-Benz of Reno responded

Hi, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

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