Mercedes-Benz of Reno

The dealership was short on mechanics to check the engine light on, however, the general manager was very helpful and gave me a loaner car until the problem was diagnosed and repaired. light on, however, the general manager was very helpful and gave me a loaner car until the problem was diagnosed and repaired. More

great customer service. ..accurate estimate and timely repairs. The service staff had a great attitude. ..accurate estimate and timely repairs. The service staff had a great attitude. More

Have been dealing with Marco Salazar as my sales reresenatative for over a year and have purchased 2 vehicles during that time. No hassles, no tactics. His friendly and honest approach has earned Me reresenatative for over a year and have purchased 2 vehicles during that time. No hassles, no tactics. His friendly and honest approach has earned Mercedes of Reno a returning client. Keep up the good work! More

Delaney was the person who took care of my recall visit. She was professional and upbeat and very capable. Those qualities are rare theses days. She was professional and upbeat and very capable. Those qualities are rare theses days. More

Steven Berry is a great sales person. My transaction is seamless when I purchased the minivan. My transaction is seamless when I purchased the minivan. More

We have had 3 cars serviced (and bought 2 here) and always had a good experience at this dealership. Our sales guy Dave and most recent service rep Sean both were very attentive to what we had to say always had a good experience at this dealership. Our sales guy Dave and most recent service rep Sean both were very attentive to what we had to say and any concerns. More

We have used this dealership several times in the last 5 years for sales and service. They are always prompt and very helpful years for sales and service. They are always prompt and very helpful More

There is nothing wrong with this dealership. The only problem is their family style service is no longer in place. The only problem is their family style service is no longer in place. More

Mediocre rating primarily reflects the fact that they do not seem to respond to phone messages. I left several, then called main number, explained my concern, was promised that somebody would call back, did not seem to respond to phone messages. I left several, then called main number, explained my concern, was promised that somebody would call back, did not happen. Repeated this, again no call back. So in the end I drove to dealer. Car was taken in, I would be called back within 48 hours with update....nothing. Left several voice mails, again had to drive in to be told what was going on. Very frustrating. meanwhile, the service and repair were well executed and my service representative could not have been nicer. So mixed experience this time around. More

Terrible experience. Had a flat tire and damaged rim. Paid cash (way above 2k) Sale person (Sean) told me he would wave the inspection fee (around 250$) an never did, en Had a flat tire and damaged rim. Paid cash (way above 2k) Sale person (Sean) told me he would wave the inspection fee (around 250$) an never did, ended up paying it. Called him while repair were being performed ( took 5 phones calls, called two days in a row, left voicemail etc…) and asked for the replaced parts to be returned to me (the rim and the tires) When picking up the car, they gave me the rim but discarded the tires! Even though the non damaged tire was at least 7/32” Common sense would want you to call the customer? This was a good tire?! Talked to the manager (Derrick) via email and after mentioning the law, NRS 487.6883, they both totally ghosted me and offered no solutions. They are lucky I am very busy and do not have time to turn this into a small claim. More