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Mercedes-Benz of Richmond
Henrico, VA
961 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 961 reviews
May 13, 2023
Had a flat tire and my schedule is very busy. Your people took care of me. They knew my tires needed to match. They did not try to advise that a Dunlap tire would be ok. They ordered a Cooper. Ha Your people took care of me. They knew my tires needed to match. They did not try to advise that a Dunlap tire would be ok. They ordered a Cooper. Had it ready by 430. I came to the store and they replaced it quickly and I was good to go. THANK YOU TO Logan and his people. More
by Stephanie
Employees Worked With
Logan
May 12, 2023
Everyone was very cordial and helpful. It was red carpet treatment in all respects. I appreciated the loaner car and the prompt service. It was red carpet treatment in all respects. I appreciated the loaner car and the prompt service. More
by clmenges
Employees Worked With
Summer Price
May 01, 2023
M-B of Richmond is a great dealership! I appreciate the personalized service I always receive when I drop off my car! The car wash team is #1 and very much appreciated! I appreciate the personalized service I always receive when I drop off my car! The car wash team is #1 and very much appreciated! More
by onelloyd1
Employees Worked With
Logan
April 26, 2023
The overall service was pretty good. I dropped the vehicle off the night before, my appointment was 7:35 am the following morning. I know if I had stayed with the vehicle the service wou I dropped the vehicle off the night before, my appointment was 7:35 am the following morning. I know if I had stayed with the vehicle the service would have been quicker but I didn't receive a call until 10:40 and wasn't ready for pickup until after 3. More
by Mercedes@65
Employees Worked With
Summer
