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Mercedes-Benz of Richmond
Henrico, VA
1,053 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,053 reviews
April 10, 2026
Hakim was absolutely outstanding throughout my sales experience. Respectful, professional and knowledgeable. Excellent customer-focused service. experience. Respectful, professional and knowledgeable. Excellent customer-focused service. More
by Mzlbey
April 07, 2026
Hakim had been very good althrough out buyout process and suggest Hakim to be reliable sales person suggest Hakim to be reliable sales person More
by Ayan
Employees Worked With
April 04, 2026
HAKIM was my salesman and was very professional and very knowledgeable about my Mercedes 2019. knowledgeable about my Mercedes 2019. More
by Pgregory1960.pg
Employees Worked With
April 03, 2026
The sales lady was very good and did a good job clearing my trade in and helping me with the new car my trade in and helping me with the new car More
by maloyj
Employees Worked With
April 03, 2026
My service provider Mason was absolutely amazing, he was so professional, knowledgeable and patient...He went above and beyond to make my experience comfortable,.I was a nervous reck not knowing what to exp so professional, knowledgeable and patient...He went above and beyond to make my experience comfortable,.I was a nervous reck not knowing what to expect and he thoroughly explained the process in its entirety 👌🏿👌🏿👌🏿His customer service was wonderful More
by Adavispervall23
Employees Worked With
Mason
March 20, 2026
We were very happy with our experience at Mercedes-Benz of Richmond. Our sales associate was Hakim Gaber and he was very helpful at guiding us through the process. of Richmond. Our sales associate was Hakim Gaber and he was very helpful at guiding us through the process. More
by Amybwatson88
March 20, 2026
I am always comfortable taking my car to this dealership for service. I trust them to do a great job in all areas of service. They are attentive to the needs of my car; and they keep me informed of what is for service. I trust them to do a great job in all areas of service. They are attentive to the needs of my car; and they keep me informed of what is happening and when. Bringing in the car and picking it up after service is flawless. The service representative is courteous and attentive. Everyone I encounter during my stay are friendly and welcoming. I really enjoy the quiet of the waiting area, it lets me get my work done while I wait. I found the information being displayed on the wide screens to be interesting and informative. More
by paladyn
March 12, 2026
Adam was great. He helped me find the right GLS450 when the one we were interested in was sold. He helped me find the right GLS450 when the one we were interested in was sold. More
by jjessee
