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Mercedes-Benz of Richmond

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Mercedes-Benz of Richmond | Page 33

Name: Mercedes-Benz of Richmond
Address: 8225 W Broad St, Henrico, VA, 23294, US
Telephone: (804) 587-6128
Rating: 4.7

4.7

995 Reviews

8225 W Broad St, Henrico, Virginia 23294

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Sales: (804) 587-6128

Service: (804) 607-7517

Parts: (804) 607-7516

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Today:Open today 9:00 AM - 8:00 PM Closed Now

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Mercedes-Benz of Richmond

Henrico, VA

Overview

Employees

Reviews

Vehicles

4.7

995 Reviews

Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.

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Today:Open today 9:00 AM - 8:00 PM Closed Now

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8225 W Broad St

Henrico, VA

23294

Directions

4.7

995 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

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Today:Open today 9:00 AM - 8:00 PM Closed Now

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Overview Employees Reviews (995) Inventory (283)

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 5:30 PM

Tuesday 7:30 AM - 5:30 PM

Wednesday 7:30 AM - 5:30 PM

Thursday 7:30 AM - 5:30 PM

Friday 7:30 AM - 5:30 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

Contact Mercedes-Benz of Richmond

Sales: (804) 587-6128

Service: (804) 607-7517

Parts: (804) 607-7516

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Kervin Ridgley

Sales Consultant

5.0

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September 04, 2025

Both Kervin and Adam were very helpful and we greatly appreciate their working with us. We especially appreciate Kervin's patience as it has ... Both Kervin and Adam were very helpful and we greatly appreciate their working with us. We especially appreciate Kervin's patience as it has been 2 years. :) thank you! Read More Read Less

August 10, 2025

The service team always takes good care of me. My sales person Kervin always stops to greet me. ... The service team always takes good care of me. My sales person Kervin always stops to greet me. Read More Read Less

May 04, 2025

Courteous and helpful service - easy to arrange appointments for services and loaner vehicles. Steven Hunnewell made it all happen without h ... Courteous and helpful service - easy to arrange appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle. Read More Read Less

Hakim Gaber

Sales Consultant

4.2

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September 06, 2025

Hakim, our sale's rep, took great care of us during the transaction and afterwards. ... Hakim, our sale's rep, took great care of us during the transaction and afterwards. Read More Read Less

July 30, 2025

The seller is very good his name, Hakim and help me a lot and i’m happy with the deal ... The seller is very good his name, Hakim and help me a lot and i’m happy with the deal Read More Read Less

July 29, 2025

Hakim was so helpful and patient as we worked through the process to buy a new car. His personality immediately created a feeling of trust t ... Hakim was so helpful and patient as we worked through the process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for options for me as I changed the features I wanted along the way. I would 110% recommend Hakim to friends and family! Read More Read Less

Danny Feagans

Sales Consultant

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September 03, 2025

Danny was a great partner in the sale from beginning to end. Excellent communicator, kept me apprised of progress during the whole ordering ... Danny was a great partner in the sale from beginning to end. Excellent communicator, kept me apprised of progress during the whole ordering process. Very straightforward, which is refreshing in a car sales process. No surprises. Wanted to make sure I was satisfied at each stage. Recommend Danny highly. Read More Read Less

August 30, 2025

Dealership is under renovation so it is hard to rate the facility. But the employees were friendly, helpful and accommodating. ... Dealership is under renovation so it is hard to rate the facility. But the employees were friendly, helpful and accommodating. Read More Read Less

August 13, 2025

I cannot begin to describe the incredible level of customer service we received at Mercedes- Benz of Richmond. From the moment I placed a ca ... I cannot begin to describe the incredible level of customer service we received at Mercedes- Benz of Richmond. From the moment I placed a call into the dealership and spoke to Danny all the way through post purchase follow up to ensure our satisfaction, it has been a wonderful experience. Every person we interacted with was kind, respectful, knowledgeable, and truly a pleasure to be around. Danny, in particular, made our buying experience seamless and smooth. If there was a ten star review available that’s what I’d give him! This is the type of experience that creates repeat customers, and we could not be more pleased with our new vehicle and our new friends at Mercedes-Benz of Richmond. Thanks again Danny! Read More Read Less

Adam Wajciechowski

Sales Consultant

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September 04, 2025

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Showing 995 reviews

October 19, 2021

SALES VISIT - USED

Purchase process was okay. Delivery wasn’t as smooth as it should have been. Poor communication. I had to call to get a delivery time. Salesman wasn’t there. Manager had to finish up it should have been. Poor communication. I had to call to get a delivery time. Salesman wasn’t there. Manager had to finish up More

by Haig

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Two

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October 19, 2021

SERVICE VISIT

All good. Everyone did their job. Why am I writing at least 15 words? And least 15 words? And More

by BudTaylor.consultant

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Don’t know

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October 14, 2021

SERVICE VISIT

Great service, situation fully explained, car was washed and I was out in under an hour and I was out in under an hour More

by Chumartin

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Logan Bunger

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October 12, 2021

SALES VISIT - NEW

The whole staff is very friendly and helpful. The whole process was completed in a very short period of time. process was completed in a very short period of time. More

by aokhalid

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Fidel

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October 08, 2021

SERVICE VISIT

The service technicians did an outstanding job of identifying major problems with my vehicle and effectively communicated the concerns identified with my warranty company. identifying major problems with my vehicle and effectively communicated the concerns identified with my warranty company. More

by Tawana C.

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Steve

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September 30, 2021

SALES VISIT - NEW

Love my new car and Jory’s help ordering it. Matt and Christine were fantastic managing the final sale and education on my new love. Christine were fantastic managing the final sale and education on my new love. More

by Angela

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Matt Ward and Joey

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September 29, 2021

SERVICE VISIT

Great loves their service they take care of all your needs. They take care of you!!! needs. They take care of you!!! More

by james.johnson

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Patrick

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September 25, 2021

SALES VISIT - USED

Professional, courteous staff with welcoming manner and would recommend dealership for any MB or future MB owners would recommend dealership for any MB or future MB owners More

by Jonty

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Sean Snider

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September 25, 2021

SALES VISIT - NEW

Staff went beyond what is expected to meet my need. Service was provided in a timely fashion and to my satisfaction. Service was provided in a timely fashion and to my satisfaction. More

by DorisSclemons

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Patrick Thompson

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September 22, 2021

SERVICE VISIT

Honored appointment time. Quick service. friendly staff. Respected car with protective covers. Washed car afterwards Respected car with protective covers. Washed car afterwards More

by Pianolody

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Alan Lathrop

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Mercedes-Benz of Richmond | Page 33

Mercedes-Benz of Richmond Awards Awards

Mercedes-Benz of Richmond Hours Hours

Kervin Ridgley

Hakim Gaber

Danny Feagans

Adam Wajciechowski

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