Mercedes-Benz of Richmond

Justin kept me updated for the two days my car was in service and when it was finished let me know ahead of time that I would be receiving an email to pick the car up. service and when it was finished let me know ahead of time that I would be receiving an email to pick the car up. More

Explanation of the manner of professionalism was extended in a positive and effective way. Commended for the the need for my vehicle to be corrected. in a positive and effective way. Commended for the the need for my vehicle to be corrected. More

Good Job! We had 2 GL 450 before this one and had wanted to try something different but went around and around with other makes but came back to the quality and service that we have come to expect. to try something different but went around and around with other makes but came back to the quality and service that we have come to expect. More

Awesome. I normally take my car to Tysinger in Hampton. Couldn't be seen for nearly 3 week. Mercedes of Richmond got me in the next day. Couldn't be more pleased Couldn't be seen for nearly 3 week. Mercedes of Richmond got me in the next day. Couldn't be more pleased More

This was the best sales experience I've ever had. Professional and painless. Everyone really listened to me, they were attentive to my needs and goals. Professional and painless. Everyone really listened to me, they were attentive to my needs and goals. More

Explained reason for certain services that were Explained reason for certain services that were understandable. (simple layman terms). Steven Hunnewell answered all my questions about time & cost. Explained reason for certain services that were understandable. (simple layman terms). Steven Hunnewell answered all my questions about time & cost. He understands I’m the primary caregiver for my parents, time is of the most important. More

Loved being able to drive into a bay to leave off my car. They fixed something at no charge that another dealer told me would cost $300! It's a bit of a drive for me to come for service but I'll come back They fixed something at no charge that another dealer told me would cost $300! It's a bit of a drive for me to come for service but I'll come back rather than go to that other dealer. The price was reasonable, my car was ready when they said it would be, and the man who showed me to my car was very nice. Very professional organization. More

This was the fastest and easiest car purchase Ever!!.Dealing with Jerry Ajro was such a pleasant and amazing experience and he got Sanjiivv Arora onboard as well who made sure our finances were Ever!!.Dealing with Jerry Ajro was such a pleasant and amazing experience and he got Sanjiivv Arora onboard as well who made sure our finances were in place .They were upfront and honest. These guys are legends and were exceptional from the start to the handover !!! We have rated you champions 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 More

Had 2 great experiences with the dealership on 4;16. First I had a check engine light come on a 2017 GLE 350 that I had sold because I was picking up a new 21 GLE350. Those fixed issue which was very mi First I had a check engine light come on a 2017 GLE 350 that I had sold because I was picking up a new 21 GLE350. Those fixed issue which was very minor and picked up my new 21 GLE 2 hours later and had great service in that experience. More

The service was alway wonderful , and I love everything about you all.. From the time I pull up and from the time I leave .. it’s always a good vibe .. about you all.. From the time I pull up and from the time I leave .. it’s always a good vibe .. More