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Mercedes-Benz of Richmond
Henrico, VA
904 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 904 reviews
October 18, 2020
It was a pleasure working with Cheryl Bowman. She provided complete satisfaction and professionalism while guiding me through the ownership process. I give her rating of 10. provided complete satisfaction and professionalism while guiding me through the ownership process. I give her rating of 10. More
by Greg K Brooks Sr
Employees Worked With
Cheryl Bowman
Helpful October 14, 2020
The service was of the utmost quality and courtesy. My only reason for coming in that morning was merely for a service check up. However, I left with another vehicle. A 1 service plus courtesy equaled new only reason for coming in that morning was merely for a service check up. However, I left with another vehicle. A 1 service plus courtesy equaled new vehicle. Pure excellence . More
by mtonewright
Employees Worked With
Matt Ward
October 12, 2020
This dealership runs its service like it was for family. We are always sure that we will receive the best help for any problem, as we have for forty years! We are always sure that we will receive the best help for any problem, as we have for forty years! More
by Ewaldpa
Employees Worked With
Carl
October 05, 2020
It was a great experience with Sherry Moore helping us every step of the way! My Mercedes looks like new again and I am very happy!😃😃 Thanks Sherry! every step of the way! My Mercedes looks like new again and I am very happy!😃😃 Thanks Sherry! More
by luvmycar
Employees Worked With
Sherry Moore
October 04, 2020
Five star experience, phenomenal service!!! Shawn exceeded all of my expectations! Huge thank you for locating the perfect car for me!! Now the fun is just beginning! exceeded all of my expectations! Huge thank you for locating the perfect car for me!! Now the fun is just beginning! More
by smccloud3
Employees Worked With
Shawn Snider
October 02, 2020
Excellent service, great facility. Very happy with my overall experience. Shopped for a used MB, Fadil worked a good price on the MB and my trade-in. overall experience. Shopped for a used MB, Fadil worked a good price on the MB and my trade-in. More
by Moyer
Employees Worked With
Fadil, Mike
September 27, 2020
Have been to the dealership twice in the past 2 months and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. More
by KH
Employees Worked With
Logan Bunger
September 27, 2020
I came to Richmond location to have my 2016 Mercedes CLA Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! More
by Abonne5
Employees Worked With
Sherry Moore
