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Mercedes-Benz of Richmond
Henrico, VA
973 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 973 reviews
March 18, 2021
If you're black they have no interest in helping you look for a car! Went there today and none of them tried to help. Walk straight pass me as if I wasn't looking for a vehicle! Guess it was my locs! for a car! Went there today and none of them tried to help. Walk straight pass me as if I wasn't looking for a vehicle! Guess it was my locs! More
by Messiah
Employees Worked With
All employees
March 16, 2021
Dependable work and great service. Can always trust Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed More
by Turnerjohnson
Employees Worked With
Patrick, John
March 10, 2021
Immediately came to my assistance. He was enthusiastic, helpful, friendly, and knowledgeable. Everyone in the dealership was incredibly supportive and met me with a smile. helpful, friendly, and knowledgeable. Everyone in the dealership was incredibly supportive and met me with a smile. More
by Greg Bedner
Employees Worked With
Patrick Thompson
March 09, 2021
Sherry was professional, patient, and kind, and explained everything very well. I look forward to working with her for future service visits. Thanks so much! everything very well. I look forward to working with her for future service visits. Thanks so much! More
by susiegoolsby
Employees Worked With
Sherry Moore
March 09, 2021
Kervin was very knowledgeable and provided excellent service and follow up. Great experience! He found the exact vehicle we were looking for and kept us informed throughout the process. service and follow up. Great experience! He found the exact vehicle we were looking for and kept us informed throughout the process. More
by pcbranch
Employees Worked With
Kervin Ridgely
March 09, 2021
Friendly staff! Very thorough and patient in their explanations of issues found with my vehicle. My wife used this dealership to service her vehicle and highly recommended them. She was right! explanations of issues found with my vehicle. My wife used this dealership to service her vehicle and highly recommended them. She was right! More
by DJ Slaughter
Employees Worked With
Can't recall and don't have my documentation with me
March 03, 2021
I came to the dealership to get routine service for my car. The service technician was very polite and helpful he explained to me the services that need to be done at that time. car. The service technician was very polite and helpful he explained to me the services that need to be done at that time. More
by janetarlene
Employees Worked With
Steven Hunnewell
March 02, 2021
Easy appointment both online and phone calls. Staffs professional and super friendly. Waiting room loaded with snacks and drinks. Loved the complimentary wash. Took my car in for 10K service as well as professional and super friendly. Waiting room loaded with snacks and drinks. Loved the complimentary wash. Took my car in for 10K service as well as state inspection. Both times were very pleasant. More
by Ali B
Employees Worked With
Logan Bunger
February 28, 2021
Fantastic dealership! Always on time and no surprises with routine maintenance. Love the car and dealership. Courteous staff and beautiful waiting area. Highly recommend this dealership! with routine maintenance. Love the car and dealership. Courteous staff and beautiful waiting area. Highly recommend this dealership! More
by Jules
Employees Worked With
Shirley
