Mercedes-Benz of Richmond

The complete staff was very accommodating while we were there, especially Irvin Rich who was our sales rep. who was very knowledgeable and treated us like family. there, especially Irvin Rich who was our sales rep. who was very knowledgeable and treated us like family. More

I drive 120 miles just to get there, my advisor Patrick Thompson is very helpful and professional person!!! I can not ask for more!! Thanks!! Berthalicia Brown. Thompson is very helpful and professional person!!! I can not ask for more!! Thanks!! Berthalicia Brown. More

I have dealt with this dealership many years, both sales and service. I have been and continue to be pleased with care and treatment I receive when I go in. and service. I have been and continue to be pleased with care and treatment I receive when I go in. More

Very professional. They let you know every step of the way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. More

The most amazing, helpful, respectful, and caring team, I have ever worked with. I will most definitely be coming back and will be referring as many people I can to them. I am so incredibly happy with my ser have ever worked with. I will most definitely be coming back and will be referring as many people I can to them. I am so incredibly happy with my service and can’t thank them enough!! More

I am very grateful for the wonderful service received when the check engine light unexpectedly came on while traveling from out of town. Thank you! when the check engine light unexpectedly came on while traveling from out of town. Thank you! More

Always courteous and friendly. They get it done right the first time! They even wash and clean my car when I bring it in for service! first time! They even wash and clean my car when I bring it in for service! More

I was very pleased with the scheduler who listened to my needs and got me such a timely and convenient appointment. I was also pleased with the service advisor, Steve, who kept me informed. I also give 5 st needs and got me such a timely and convenient appointment. I was also pleased with the service advisor, Steve, who kept me informed. I also give 5 stars to Mr. Kervin Ridgley, sales person, who always comes over to the service department to acknowledge my presence when I bring my car in for servicing. High quality customer service even after the sale. More

Patrick Thompson always gives prompt and excellent service. Although living in Midlothian I decided that I get better service at Broad St. He is courteous, knowlegeable and not dismissive or rude as w service. Although living in Midlothian I decided that I get better service at Broad St. He is courteous, knowlegeable and not dismissive or rude as was my last experience at Midlothian. Ill recommend Patrick any day More

Steven is an excellent service rep, he gets my issues addressed quickly, communicates effectively, he is also very personable and professional, a true asset!! Thank you addressed quickly, communicates effectively, he is also very personable and professional, a true asset!! Thank you More