Mercedes-Benz of Richmond

Sean was professional and was extremely quick in replacing my battery. From me calling in to him leaving with the job completed was less than an hour!! replacing my battery. From me calling in to him leaving with the job completed was less than an hour!! More

This was a great experience and service.Employees kind This was a great experience and service. Employees kind and knowledgeable. Location was clean. Surprised as to how quick they inspected and check t This was a great experience and service. Employees kind and knowledgeable. Location was clean. Surprised as to how quick they inspected and check the car based on the recall. More

Scheduling time and check in was great. It's a pleasure to have Login and Patrick Thompson to assist me when I come in. Previously, I was ready to switch from Mercedes Benz until they assisted me with an i to have Login and Patrick Thompson to assist me when I come in. Previously, I was ready to switch from Mercedes Benz until they assisted me with an issue I have been dealing with from the service department at the Midlothian office. Thanks to them! More

I was completely satisfied with my experience while having my vehicle serviced. The service Rep was truly exceptional on his overall knowledge regarding the service of my vehicle. having my vehicle serviced. The service Rep was truly exceptional on his overall knowledge regarding the service of my vehicle. More

It has been the best experience, certified vehicles, sales reps has been good, answered all question that I needed answered. Happy about purchasing my Mercedes sales reps has been good, answered all question that I needed answered. Happy about purchasing my Mercedes More

Great service! Loved having a loaner car too! Easy to schedule and work with my timeframe. Checkout was completed with ease and efficiency! Thanks again! schedule and work with my timeframe. Checkout was completed with ease and efficiency! Thanks again! More

Scheduling was easy, check-in was fast, everyone was very friendly, and my car was repaired more quickly than expected. Seems like the new parking lot helps make more efficient. Steven was great to work wit friendly, and my car was repaired more quickly than expected. Seems like the new parking lot helps make more efficient. Steven was great to work with every step of the way! More

Sherry Moore, my Assistant Service Manager was outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! More

Thank you for your cordial service. I was very happy with the information given, time spent making sure I was satisfied. I am a happy customer the information given, time spent making sure I was satisfied. I am a happy customer More

It was a pleasure working with Cheryl Bowman. She provided complete satisfaction and professionalism while guiding me through the ownership process. I give her rating of 10. provided complete satisfaction and professionalism while guiding me through the ownership process. I give her rating of 10. More