Mercedes-Benz of Richmond

While driving my 2006 e350 , I got the big red “failed brakes” signal. Sure enough, I had no brakes. Luckily I was in town, going very slowly, I found an uphill incline and, using my parking brake, manag brakes” signal. Sure enough, I had no brakes. Luckily I was in town, going very slowly, I found an uphill incline and, using my parking brake, managed to stop the car. The police called for a flatbed and the car was taken to my private MB mechanic. He said it was the sbc unit, and that it was under a 25 yr warranty. Because he was not with MB , he could not do the warranty work for free, and said to send it to Richmond MB. I did that and I called and told them it was on its way and that it had failed brakes due to a failed sbc unit. I called the next morning and was told the car was fine, they had erased the code and I could pick it up and drive it home. I reminded them that it had failed brakes . They said it didn’t have failed brakes at this point. I asked the gentleman if he would let his mother drive the car. He said fine, we can do diagnostic work. The first step would be $166. I reminded him that the sbc unit, under a 25 yr warranty was at fault. He said I would have to pay for all the diagnostic work . An amount he could not quote me as it could escalate . I said I didn’t see why I had to pay for diagnostic work for a part under warranty. He said that’s the way it is. I asked him how he would feel if I were killed in an accident due to the failed brakes. He said I should then have my attorney contact him !! I did pick the car up and brought it home ( with no brake issues thankfully). I then called Charlottesville MB ( see review elsewhere). They stepped in immediately. They had the car flatbedded and got to work on it. They found 2 parts that were at fault . Replaced both ( both under 25 yr warranty) and I picked the car up . There was NO charge to me , and I am forever grateful to Charlottesville MB . More

Sean was professional and was extremely quick in replacing my battery. From me calling in to him leaving with the job completed was less than an hour!! replacing my battery. From me calling in to him leaving with the job completed was less than an hour!! More

This was a great experience and service.Employees kind This was a great experience and service. Employees kind and knowledgeable. Location was clean. Surprised as to how quick they inspected and check t This was a great experience and service. Employees kind and knowledgeable. Location was clean. Surprised as to how quick they inspected and check the car based on the recall. More

Scheduling time and check in was great. It's a pleasure to have Login and Patrick Thompson to assist me when I come in. Previously, I was ready to switch from Mercedes Benz until they assisted me with an i to have Login and Patrick Thompson to assist me when I come in. Previously, I was ready to switch from Mercedes Benz until they assisted me with an issue I have been dealing with from the service department at the Midlothian office. Thanks to them! More

I was completely satisfied with my experience while having my vehicle serviced. The service Rep was truly exceptional on his overall knowledge regarding the service of my vehicle. having my vehicle serviced. The service Rep was truly exceptional on his overall knowledge regarding the service of my vehicle. More

Great service! Loved having a loaner car too! Easy to schedule and work with my timeframe. Checkout was completed with ease and efficiency! Thanks again! schedule and work with my timeframe. Checkout was completed with ease and efficiency! Thanks again! More

It has been the best experience, certified vehicles, sales reps has been good, answered all question that I needed answered. Happy about purchasing my Mercedes sales reps has been good, answered all question that I needed answered. Happy about purchasing my Mercedes More

Scheduling was easy, check-in was fast, everyone was very friendly, and my car was repaired more quickly than expected. Seems like the new parking lot helps make more efficient. Steven was great to work wit friendly, and my car was repaired more quickly than expected. Seems like the new parking lot helps make more efficient. Steven was great to work with every step of the way! More

Sherry Moore, my Assistant Service Manager was outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! More

Thank you for your cordial service. I was very happy with the information given, time spent making sure I was satisfied. I am a happy customer the information given, time spent making sure I was satisfied. I am a happy customer More