Mercedes-Benz of Richmond

I had a very pleasant experience. I traded a sedan for an SUV and got a fair trade-in price. I did not feel pressured. Options and financing were thoroughly explained. The vehicle I purchased, although used, SUV and got a fair trade-in price. I did not feel pressured. Options and financing were thoroughly explained. The vehicle I purchased, although used, is in like-new condition. More

Pleasant environment. Patrick wasAwesome as usual. My Pleasant environment. Patrick was Awesome as usual. My appt. was at 8:00 am and I was out by 8:30 am with my loaner car. Pleasant environment. Patrick was Awesome as usual. My appt. was at 8:00 am and I was out by 8:30 am with my loaner car. More

C300 repairs My car needed mechanical repairs that could not be done at the bodyshop and the folks at the Mercedes dealership did a very thorough and complete job My car needed mechanical repairs that could not be done at the bodyshop and the folks at the Mercedes dealership did a very thorough and complete job in ensuring my car is in perfect conditions. They are always professional, thorough and very pleasant to deal with. More

The dealership was very easy and pleasant to work with. Cheryl Bowman, our sales person, was great. She was very knowledgeable and always kept us informed about the progress of our car. Couldn’t have ex Cheryl Bowman, our sales person, was great. She was very knowledgeable and always kept us informed about the progress of our car. Couldn’t have expected more. Ed More

Kervin Ridgely and the whole team at Mercedes of Richmond made the entire experience of leasing my new GLB easy and painless. I heartily recommend the dealership. made the entire experience of leasing my new GLB easy and painless. I heartily recommend the dealership. More

Sherry in service was AMAZING! My 2020 GLE 350 was at the dealership for 5 weeks while I waited for a windshield replacement. Sherry checked regularly with me to keep me updated on My 2020 GLE 350 was at the dealership for 5 weeks while I waited for a windshield replacement. Sherry checked regularly with me to keep me updated on the status of the car. She was wonderful to deal with and always available to answer my questions. This was the best experience I have ever had at a dealership in all my years of owning a vehicle. She made sure I was happy in my loaner car and was so sweet to make sure I was in a vehicle equivalent to my own. More

Saved me half a day!! I was driving from Florida and had an emergency tire issue outside Richmond. I called Mercedes Roadside, a godsend, and late in the evening my car wa I was driving from Florida and had an emergency tire issue outside Richmond. I called Mercedes Roadside, a godsend, and late in the evening my car was towed to the dealership. The next morning they looked at my car early and it needed a new tire, but they did not have it in stock. So, instead of making me wait until 4:30 pm for their delivery, they sent someone to pick up the tire and I was was out of there by noon, and back on the road. Southern hospitality at its best. Thank you for helping me. More

Steve H. exceeded my expectations in taking care of my 2007 SL550. Good communication, listened to my concerns, professional response. Highly recommend MB of Richmond for serving your Mercedes. Mike 2007 SL550. Good communication, listened to my concerns, professional response. Highly recommend MB of Richmond for serving your Mercedes. Mike More

Came back for another car at this location. This is our second lease. We are very satisfied with our experienced. Hope this car will be just as good as the last. second lease. We are very satisfied with our experienced. Hope this car will be just as good as the last. More

OUTSTANDING SERVICE!!! I want to thank all the staff for assisting us in making this deal happen and earning our business!! Shawn Snider was amazing from start to finish! E I want to thank all the staff for assisting us in making this deal happen and earning our business!! Shawn Snider was amazing from start to finish! Even on his days off, he was able and prepared to assist in ensuring this sale was finalized! We appreciate all your hard work and will be sure to refer all our family, friends and colleagues to your location! We look forward to doing business with you in the future! Blessings! More