Mercedes-Benz of Richmond

It was a wonderful experience buying the C43 AMG and the service provided by both Shawn and Mike was exemplary. I work in the hospitality industry and recognize when a customer is made to feel special and v service provided by both Shawn and Mike was exemplary. I work in the hospitality industry and recognize when a customer is made to feel special and valued. More

Service and maintenance is always very timely and efficient. Recall notices are promptly addressed and attended to.Attention to each customer is a primary concern and waiting time has never been a efficient. Recall notices are promptly addressed and attended to.Attention to each customer is a primary concern and waiting time has never been a problem. More

10,000 mile checkup Everyone I spoke to was extremely friendly, courteous and helpful. Sherry was thorough and kept me completely up to date with information about the s Everyone I spoke to was extremely friendly, courteous and helpful. Sherry was thorough and kept me completely up to date with information about the service of my car. I couldn't have been more pleased with the quality of your service department. More

Good customer service and experience as always. No issues with service or experience. Purchased the vehicle from MB, I’ve only used them for service with service or experience. Purchased the vehicle from MB, I’ve only used them for service More

Wonderful they are always professional and Courteous just a great group of people that you have working with you. Thanks to all of your employees just a great group of people that you have working with you. Thanks to all of your employees More

Regular Service checkup always a pleasure Purchased my car in 2006 and have continued with regular services here. Always friendly, kind and helpful to take care of may care and make sure we a Purchased my car in 2006 and have continued with regular services here. Always friendly, kind and helpful to take care of may care and make sure we are satisfied. More

Best Communication, Best Customer service. EST car buying experience, Rory & Mike were fantastic. I will never buy a Vehicle any where else. Very professional took there time. buying experience, Rory & Mike were fantastic. I will never buy a Vehicle any where else. Very professional took there time. More

Excellent Service Logan was prompt, helpful and honest in his advice. During the COVID 19 situation, they provided contactless pick up and delivery which was very muc Logan was prompt, helpful and honest in his advice. During the COVID 19 situation, they provided contactless pick up and delivery which was very much appreciated. Drivers followed instructions exactly. Text messaging options and online payment is super convenient. Thank you! More

I give this dealership a five star rating. Knowledgeable, professional, and caring staff. Kudos and thanks to Steven Hunnewell-he is the best. Thank u professional, and caring staff. Kudos and thanks to Steven Hunnewell-he is the best. Thank u More

Vehicle in for service Brought my vehicle in for inspection. As always Steven , my service advisor, was there to handle all the details in a very professional manner. Was i Brought my vehicle in for inspection. As always Steven , my service advisor, was there to handle all the details in a very professional manner. Was in and out in a very timely manner. Always satisfied with my experience. Thanks. More