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Mercedes-Benz of Richmond
Henrico, VA
1,028 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,028 reviews
September 27, 2020
I came to Richmond location to have my 2016 Mercedes CLA Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! More
by Abonne5
Employees Worked With
Sherry Moore
September 27, 2020
Have been to the dealership twice in the past 2 months and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. More
by KH
Employees Worked With
Logan Bunger
September 20, 2020
As always, great service with good communivcations and updates. Patrick and others are very professiional and get my cars in quickly as promised. The text messages are very helpful. updates. Patrick and others are very professiional and get my cars in quickly as promised. The text messages are very helpful. More
by arvindkd
Employees Worked With
Patrick
September 20, 2020
THANKS FOR MAKING ME FEEL SAFE IN THE CLEAN ENVIR0NMENT AND THE EXCELLENT SERVICE THAT MERCEDES BENZ OF RICHMOND ALWAYS PROVIDES FOR ME. PATRICK THOMPSON IS THE BEST. HE IS ALWAYS VERY PROFESSIONAL, COUR AND THE EXCELLENT SERVICE THAT MERCEDES BENZ OF RICHMOND ALWAYS PROVIDES FOR ME. PATRICK THOMPSON IS THE BEST. HE IS ALWAYS VERY PROFESSIONAL, COURTEOUS AND FRIENDLY. THE QUALITY OF WORK IS EXCELLENT. More
by gwoody4613
Employees Worked With
PATRICK THOMPSON,JOHN
September 15, 2020
Excellent service. I received prompt service and was in and out within an hour. Everyone was courteous and pleasant. I really appreciated the free car wash also. and out within an hour. Everyone was courteous and pleasant. I really appreciated the free car wash also. More
by evelyn.funn
Employees Worked With
Steven Hunnewell
September 15, 2020
I have always been pleased for the service and attention given to my scheduled factory service recommended for my 2016 SLK350. Logan Bunger has kept me informed of any additional service needed on my visits given to my scheduled factory service recommended for my 2016 SLK350. Logan Bunger has kept me informed of any additional service needed on my visits. My car is returned detailed and clean to my satisfaction. I could not expect more. They always exceed my expectations. They are the best. More
by silver_richmond
Employees Worked With
Logan Bunger
September 08, 2020
Ms. Moore did and Excellent job getting my items serviced on my GLK Mercedes. She is always efficent and gets everything completed immediately. I am a pleased customer because of the service I get at Merce on my GLK Mercedes. She is always efficent and gets everything completed immediately. I am a pleased customer because of the service I get at Mercedes Benz. More
by Karenlowens10
Employees Worked With
Ms. Moore
