Mercedes-Benz of Richmond

Outstanding Customer Service They made is so easy to finally purchase my "Dream Car". The atmosphere and experience was absolutely amazing. Very hospitable and helpful, answered They made is so easy to finally purchase my "Dream Car". The atmosphere and experience was absolutely amazing. Very hospitable and helpful, answered every question that I had pertaining to the car I wanted to purchase. Shawn was a great help and I definitely will come back when I want to upgrade to a new Mercedes. More

Outstanding in all aspects of Pre-Owned Sale! Rory was a pleasure to work with - far exceeded our exceptions and set a new standard for what we expect from a sale rep. Everyone we encountered, fro Rory was a pleasure to work with - far exceeded our exceptions and set a new standard for what we expect from a sale rep. Everyone we encountered, from Joe (Pre-Owned manager) to the finance team was top notch and dedicated and focused on customer service. You have a great team! I'm glad we are part of the Mercedes-Benz of Richmond family! More

Absolutely one of the most finest classiest dealerships I have ever visited in my life. They treat you like a king and are very professional to say the least. have ever visited in my life. They treat you like a king and are very professional to say the least. More

Service:A The people that I spoke (by phone) to that helped me with the service that I needed for my vehicle were very helpful, pleasant and knowledgeable abou The people that I spoke (by phone) to that helped me with the service that I needed for my vehicle were very helpful, pleasant and knowledgeable about what I needed for my car. More

Hunnewell/Moore I've been to this dealership multiple times and Steve's always been courteous, especially when my car was still under warranty. It is because of the w I've been to this dealership multiple times and Steve's always been courteous, especially when my car was still under warranty. It is because of the way that I was previously treated that I opted to use Mercedes of Richmond to do the recall work. Also, Sherry Moore was my advisor for some major work last summer and was good too. More

I was impressed with your representative handling of my business smart and on time ! Sherry was very pleasant and efficient and your complimentary coffee was well received 😎 business smart and on time ! Sherry was very pleasant and efficient and your complimentary coffee was well received 😎 More

Great Experience Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no press Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no pressure to get extra services I did not need at the time. More

Excellent Service I have bought many cars at Mercedes of Richmond over the past 50 years. Always been very happy with the sales and service. Will continue to buy my car I have bought many cars at Mercedes of Richmond over the past 50 years. Always been very happy with the sales and service. Will continue to buy my cars there. More

Wonderful Service as always We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely. Thank you to everybody at Mercedes for keeping our beloved cars in tip top shape. More

Mr. Snider was great to work with online and in person as well as Ms. Wright. Our experience was great. Would recommend this dealership to others well as Ms. Wright. Our experience was great. Would recommend this dealership to others More