Mercedes-Benz of Richmond

Every employee encountered is friendly and courteous. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait. More

Excellent Experience I was very happy and satisfied with my purchase experience from beginning to end at this dealership. Our salesman Matt Ward was very helpful, knowledg I was very happy and satisfied with my purchase experience from beginning to end at this dealership. Our salesman Matt Ward was very helpful, knowledgeable and efficient while handling our transaction. We really appreciated the “no pressure” respectful way he interacted with us. We felt that our sales price was fair, and our trade-in value offer was fair as well. We can’t say enough good things about Matt, he was really great. I’ve already recommended your dealership to a few of my friends. Thank you all very much. More

Great experience start to finish From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the a From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the appointment. More

Shawn was amazing! I would most definitely purchase from him & this dealership again! I would recommend all of my friends and family to purchase from him! him & this dealership again! I would recommend all of my friends and family to purchase from him! More

Great service, friendly staff, pick up/delivery appreciated Like the fact that they are open, honest, and do not try to sell you repairs that are not needed...they may "suggest or keep and eye out for" but do n Like the fact that they are open, honest, and do not try to sell you repairs that are not needed...they may "suggest or keep and eye out for" but do not try to quilt you with unneeded service. That makes for great customer relations! Open and honest is the way to go! Pick up and return of my vehicle was especially appreciated and gentlemen was very polite and followed proper procedures (covered driver car sear, gloves, etc) due to the Covid 19 concerns. More

Great team, great service. My primary goal is walking away with confidence in knowing that a quality job was done. They have never let me down. away with confidence in knowing that a quality job was done. They have never let me down. More

Recent experience at Mercedes Ricmond Right from the moment I called to setup the appointment to the time I picked up the car after service, as always, efficiency and courtesy made my expe Right from the moment I called to setup the appointment to the time I picked up the car after service, as always, efficiency and courtesy made my experience a pleasant one without even an opportunity to think of the word 'hastle' :) Hope they keep this up ! More

Everyone was friendly and professional. Rory was very helpful. One of the easiest car buying experiences I have ever had. The price was exactly what was stated, no surprises. Fast, Friendly, and Profess helpful. One of the easiest car buying experiences I have ever had. The price was exactly what was stated, no surprises. Fast, Friendly, and Professional. More

Appreciation I am gratefiul for the great people that Mercedes Benz have in their Dealership. I have worked with Mr. Logan Bunger since I purchased my vehicle in 2 I am gratefiul for the great people that Mercedes Benz have in their Dealership. I have worked with Mr. Logan Bunger since I purchased my vehicle in 2008. Logan have always provided excellent and professional service on my behalf which I greatly appreciate. More

Fast, efficient and professional from start to finish. Sherry kept me informed, and was very courteous. It appeared they are respecting social distancing guidelines, though surprised more were not wearing Sherry kept me informed, and was very courteous. It appeared they are respecting social distancing guidelines, though surprised more were not wearing masks. More