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Mercedes-Benz of Richmond
Henrico, VA
971 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 971 reviews
February 28, 2020
Excellent Service. PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB ! PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB ! More
by Johnson4077
Employees Worked With
Patrick Thompson
February 25, 2020
Everyone at the dealership is friendly and courteous. They provide a clean, comfortable area to wait and I have confidence when I drive away that my car is in top condition and will perform as I expect i They provide a clean, comfortable area to wait and I have confidence when I drive away that my car is in top condition and will perform as I expect it to. Always pleased with their service. More
by Perrypack
Employees Worked With
Steve
February 25, 2020
This dealership offers the best quality cars also the best quality of service for your car. Speedy and professional service can always be expected at this dealership. best quality of service for your car. Speedy and professional service can always be expected at this dealership. More
by Denndu4
Employees Worked With
Logan Bunger
February 25, 2020
Excellent Service Expediently I was able to drop in mid morning and set an appointment for early afternoon. Service as completed over an hour ahead of schedule and under estimate. I was able to drop in mid morning and set an appointment for early afternoon. Service as completed over an hour ahead of schedule and under estimate. More
by Rich W
Employees Worked With
Logan
February 22, 2020
Outstanding Wonderful service and buying experience! Mike Rosen was great to work with, in both test drives and also explaining all the cars functions/technology. Wonderful service and buying experience! Mike Rosen was great to work with, in both test drives and also explaining all the cars functions/technology. Joe and Keith were helpful in closing the deal and meeting all my expectations! More
by mcubbage
Employees Worked With
Mike Rosen, Joe Norris, Keith Reddy
February 16, 2020
Excellent buying experience Rory was excellent in getting me into my 2015 ML350. He was very friendly and knowledgeable and worked hard at getting me the price I wanted to pay. Rory was excellent in getting me into my 2015 ML350. He was very friendly and knowledgeable and worked hard at getting me the price I wanted to pay. More
by jprswinn2
Employees Worked With
Rory Samson
February 13, 2020
Great and Quick Service Able to get in and out of the service department with no problems at all. Logan Bunger and Ron Shaban were great and helpful. They were quick and ef Able to get in and out of the service department with no problems at all. Logan Bunger and Ron Shaban were great and helpful. They were quick and efficient in getting me seen soon. More
by rik371
Employees Worked With
Ron Shaban and Logan Bunger
February 12, 2020
I couldn't have had a better experience. The interaction I couldn't have had a better experience. The interaction with my salesman was very positive. Any questions I had were answered. We negotiated a price I couldn't have had a better experience. The interaction with my salesman was very positive. Any questions I had were answered. We negotiated a price I could afford. I would definitely recommend this dealership to family and friends. More
by Camaro
Employees Worked With
Mike Rosen and Kathie McLain
February 06, 2020
Stephen Hunnewell always provides great customer service. One of the reasons I decided to purchase another Mercedes. he is always Friendly and is respectful of the customers time. One of the reasons I decided to purchase another Mercedes. he is always Friendly and is respectful of the customers time. More
by Kevinbareford
Employees Worked With
Stephen Hunnewell
February 05, 2020
Love this dealership I have been purchasing vehicles at Richmond Mercedes Benz since 2005 and have always been extremely happy with the sales team as well as the service t I have been purchasing vehicles at Richmond Mercedes Benz since 2005 and have always been extremely happy with the sales team as well as the service team. More
by Kathy
Employees Worked With
Fadil Pehic
