Mercedes-Benz of Richmond

Very professional Professional and high quality. Finance staff and internet team were fabulous! I had limited time for the transaction and as such, they had everythin Professional and high quality. Finance staff and internet team were fabulous! I had limited time for the transaction and as such, they had everything prepared and ready. The most efficient business transaction I have experienced in a long time. I highly recommend the dealership due to the professional nature of the staff... More

Excellent job. As a customer I felt really important and taken care of. Though the delivery of my car took so long they make sure I have car to use temporarily job. As a customer I felt really important and taken care of. Though the delivery of my car took so long they make sure I have car to use temporarily and I really appreciate that. More

Satisfied customer I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the tim I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the time he spent processing my payment. More

new car purchase Sales personnel were extremely courteous and helpful. i enjoyed working with Mr. Kervin Ridgley. He was knowledgeable, friendly and made the purchase Sales personnel were extremely courteous and helpful. i enjoyed working with Mr. Kervin Ridgley. He was knowledgeable, friendly and made the purchase an enjoyable experience. More

Excellent experience This was one of the easiest car buying experiences ever. Everyone whom we dealt with was pleasant, knowledgeable and professional, especially Shawn S This was one of the easiest car buying experiences ever. Everyone whom we dealt with was pleasant, knowledgeable and professional, especially Shawn Snider, the Internet Sales Manager, who was extremely helpful in explaining all of the operations of the car. Highly recommended. More

Exceptional dealership & Exceptional people Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to wait. Thanks, Sameer. More

New Car Purchase This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever ha This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever had purchasing a car. I highly recommend this process and Joey Harris the Internet Sales Consultant. Then working with Christine Wright for the paperwork was an absolute breeze as well. More

wonderful experience it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come back to MB again! More

2013 SMART Car 60K service Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over seven hours to perform the service. Thought that was a bit excessive. More

Mercedes Benz - 2015 C-300 - Carter I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I discovered spots on the passenger window, one of the detail lines had faded in the paint, and the chrome around the car had faded as well, After about a week or so I put gas in the car and when I opened the Gas tank the cap fell off to the ground, apparently the line that connects the two had never been replaced. I was a little disappointed at these things that went unnoticed. I discuss with Ervin, and have been set up an appointment to get these items corrected. I also was only given 1 key and he informed me that there would be another one to pick up when I brought the car in for the repairs. I hope all of these items will be address correctly when I bring my car in on the 28th of March. More