Mercedes-Benz of Richmond

Exceptional Customer Service My wife was looking for a new car. We saw a CPO 2017 GLS 450 on the website and within 20 minutes Shawn called us and was very professional asking us My wife was looking for a new car. We saw a CPO 2017 GLS 450 on the website and within 20 minutes Shawn called us and was very professional asking us about certain details and how he could help us. We were so impressed that we visited the dealership that day and test drove a similar car until that one was actually delivered to them. Shawn made sure to show my wife all of the features of the car and was a very caring salesman. Christine was also very helpful when discussing the financing and the other items like extended warranty and maintenance agreements. Just a wonderful experience from start to finish. We had the "A" team take care of us! More

Unmatched Customer Experience and service delivery As a Healthcare professional always in the throws of chaos with trials and tribulations owning my first was Mercedes Benz was something I had been loo As a Healthcare professional always in the throws of chaos with trials and tribulations owning my first was Mercedes Benz was something I had been looking for with great angst and anticipation. I went Mercedes Benz of Richmond and began working closely with Mr. Rigley. The process was a tedious and lengthy because of my demands. However Thru the process, Mr. Ridgley, was kind, patient, accommodating and most importantly worked tirelessly to meet my demands. He professionalism and mannerism were exemplary. At the end he was able deliver and made my dream of owning a Mercedes Benz come true. He has earned my trust and am confident that I will buy my next Mercedes Benz in 2-3 years from this dealership. The entire process was smooth and efficient. I was always at ease whenever we met. I would not go anywhere else to have my new Mercedes Benz serviced or repaired. Thanks for the experience More

The BEST of the BEST. I would not go anywhere else to have my Mercedes serviced or repaired. This is the best dealership anywhere in the country. You are treated like royal I would not go anywhere else to have my Mercedes serviced or repaired. This is the best dealership anywhere in the country. You are treated like royalty. More

A Service Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the s Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the service was completed. More

Top notch as always. We are Realtors and extraordinary service is what we pride ourselves in giving our clients. We appreciate being on the receiving end of extraordina We are Realtors and extraordinary service is what we pride ourselves in giving our clients. We appreciate being on the receiving end of extraordinary service from Mc George. Why settle for ordinary? You'll just be disappointed and it will take more time, trouble and money tha you expected.md More

engine light check The work was diagnosed quickly and appt made was quickly given and expertly taken care of. I've come to expect this level of service. The work was diagnosed quickly and appt made was quickly given and expertly taken care of. I've come to expect this level of service. More

best customer service Steve Hummell is the best customer service rep. He always does an excellent job! He always responds in a timely manner and is exceptional in his ser Steve Hummell is the best customer service rep. He always does an excellent job! He always responds in a timely manner and is exceptional in his service. More

Service Excellent, timely service. Advisor kept me informed of progress. Car was clean upon pickup. Nice loaner car as well. Would recommend for help with Excellent, timely service. Advisor kept me informed of progress. Car was clean upon pickup. Nice loaner car as well. Would recommend for help with service. More

maintenance service Totally satisfied with the service provided. All personnel are friendly and helpful. Facility is clean. Service is always done correctly the first Totally satisfied with the service provided. All personnel are friendly and helpful. Facility is clean. Service is always done correctly the first time and feel confident in the work performed on your car. More

very friendly, professional and ready to help Steve Hunnewell was very helpful in getting my G 550 fixed after an oil spill among the help I got was an uncomplicated way to provide a loaner, pick Steve Hunnewell was very helpful in getting my G 550 fixed after an oil spill among the help I got was an uncomplicated way to provide a loaner, picking up my car at my workplace etc. Equally friendly was Christian Austell during the process I was very unhappy about MB road assistence. It was was of the worst experiences I ever had with road assistence so far. In summary it took from 8.00 am to 5.00 pm to get the car to the MB Richmond from a very close location. Multiple conversations - the one before the last one - with a completely incompetent agent was costing me several hours of my work day. Also, the information system they are using seems to be far, far away from being functional. E.g., they could not find 3 requests for road assistence on the same day by just using my name. More