Mercedes-Benz of Richmond

efficient Courteous, responsive, accommodating treatment. The price I negotiated was fair, and the process was quick and easy. Shawn Snider facilitated the sa Courteous, responsive, accommodating treatment. The price I negotiated was fair, and the process was quick and easy. Shawn Snider facilitated the sale in an efficient friendly manner. More

As good as it gets I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive, and gives frequent updates on progress, I live in a rural area, transport school aged children, and it is essential that my vehicles be trouble-free. Regular, routine maintenance at MB of Richmond makes that happen. My sincere thanks to everyone for another good service experience. More

Excellent service and great follow up My sales person was transparent, friendly and professional. Gave me the information so that I could make the best decision for me without being pushy My sales person was transparent, friendly and professional. Gave me the information so that I could make the best decision for me without being pushy. More

Service with a touch of customer appreciation I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. He also did a very good job working with my warranty company. I always had this vibration throughout my vehicle and did not think anything of it until this visit. I spoke with a delightful technician named Sean who was very thorough. He took the time to look my vehicle over and noticed that there were some parts causing this vibration. He also fixed my a/c and found what this noise was that no other technician could find on my previous visits. After picking up my car I was left feeling completely satisfied and confident. I know when I return I will be asking for Patrick and Sean to working with me again. My car rides like new again! More

Great very friendly Bought a used car from the dealership was very impressed with everything and everyone. Car was cleaned , full tank of gas . People were very nice and Bought a used car from the dealership was very impressed with everything and everyone. Car was cleaned , full tank of gas . People were very nice and friendly More

Stress-free Mercedes-Benz of Richmond had a good selection of cars en tried to accommodate our wishes. The purchasing transaction went very smooth and in a timely Mercedes-Benz of Richmond had a good selection of cars en tried to accommodate our wishes. The purchasing transaction went very smooth and in a timely matter. Our sales rep Shawn Snider was professional, very knowledgeably and excellent to work with. More

Wonderful, as always! Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you! Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you! More

Great Service I have an older car and I feel that the age of my car did not diminish service I received. I was kept abreast of what was going on during the time my I have an older car and I feel that the age of my car did not diminish service I received. I was kept abreast of what was going on during the time my car was at the dealership. More

Service Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maint Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maintained and ready for me. I was happy to replace the small amount of gas I used. Staff is friendly and competent. More

service excellance It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working o It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working on my car. Items such as rear rotors and break pads . Even though I didn't have the breaks and pads done there I will have them done. I truly appreciate your commitment to service. Sincerely, Andy Marchetti More