Mercedes-Benz of Richmond

Good service Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was read Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was ready. More

Maintenance service Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle an Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle and explained work completed thoroughly More

Mercedes- Benz GLA 250 4Matic Shawn and Mike were phenomenal. They are what a true salesman and manager should be. They were very gentle and not pushy and responded professionally Shawn and Mike were phenomenal. They are what a true salesman and manager should be. They were very gentle and not pushy and responded professionally to every need that my husband and I had. I love my dream car and I thank God for it. I also thank the Lord for leading me to West Broad Mercedes. I would recommend you both to anyone looking for a new Mercedes. More

Seamless I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My servi I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My service adviser, Gary Biunno, is always helpful, but not pushy which I appreciate. More

Exceptional Dealer Experience I emailed a late Sunday evening vehicle request and had an immediate reply from Joey Harris/salesman, got my attention. The next morning I had another I emailed a late Sunday evening vehicle request and had an immediate reply from Joey Harris/salesman, got my attention. The next morning I had another reply with a quote for a 2019 E 450 and a few hours later a firm quote on my trade. I had shopped four other dealers and the response was either nonexistent or couldn't make a deal. One salesman told me it had been on his managers desk all day and he hadn't gotten a response- Within 48 hours the deal was made, the new E450 delivered-DONE! No gimmicks, surprises, just a clean straightforward deal. I highly recommend Mercedes-Benz of Richmond along with Joey Harris, first class all the way. More

Great experience Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes to use this dealership and especially Joey Harris. More

Service From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new fe From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new features More

2019 GLS 550 Purchase There is a reason I pass two Mercedes Dealerships and drive 4 hours round-trip to deal with MB of Richmond; it's their employees. Great interpersonal There is a reason I pass two Mercedes Dealerships and drive 4 hours round-trip to deal with MB of Richmond; it's their employees. Great interpersonal relationship skills make the sales process (and paper-work) a delight. These folks are A#1 in every respect. More

Quality Service every time Always a top notch experience! The quality of the work and the timeline of expectation are always a conistent expectation - and one that I make often Always a top notch experience! The quality of the work and the timeline of expectation are always a conistent expectation - and one that I make often with a high mileage occupation. More

2019 GLC300 Purchase We loved working with Mike Rosen at MB of Richmond. Made the process extremely smooth and easy! Would recommend him and MB of Richmond highly to anyon We loved working with Mike Rosen at MB of Richmond. Made the process extremely smooth and easy! Would recommend him and MB of Richmond highly to anyone in need of a new or used vehicle. More