Mercedes-Benz of Richmond

Exceptional Luck We were @ the BMW dealer looking at a 750 iL. Had extensively searched for CLS 550, but couldn't find the 'right one'. On a whim we stopped by the B We were @ the BMW dealer looking at a 750 iL. Had extensively searched for CLS 550, but couldn't find the 'right one'. On a whim we stopped by the Broad St store about 5:25p. Mike Rosen met us in the lot and asked what we were looking for. Had 2013, but was not what we desired. He reviewed our bucket list and vowed to find it. 2 days later we had an email, with pix, and the header, "l found your car!" Within a week; car was transported from Florida, got certified and we purchased. Unbelievable turn of events and the 'Perfect' retirement present for my wife! Excellent job, Mike! More

Service Done on time with no question as to what was being done or how much . Always knew the status of how things were going . Good service overall ! Done on time with no question as to what was being done or how much . Always knew the status of how things were going . Good service overall ! More

Excellent Service I'm very happy Patrick Thompson is back working for McGeorge Mercedes. He is a excellent person to work with. He is efficient, helpful, competent and I'm very happy Patrick Thompson is back working for McGeorge Mercedes. He is a excellent person to work with. He is efficient, helpful, competent and courteous. We appreciate the service provided. More

Inspection The inspection was excellent, I had a scheduled appointment at 9:30 a.m., in which I was taken at that time, and from there it took no longer than 45 The inspection was excellent, I had a scheduled appointment at 9:30 a.m., in which I was taken at that time, and from there it took no longer than 45 minutes. I was very pleased. More

Thank you very much Appreciate the service provided. Nice person. Very knowledgeable. Appreciate the tire special, I feel that i’m ready for the wintertime. Suspect this Appreciate the service provided. Nice person. Very knowledgeable. Appreciate the tire special, I feel that i’m ready for the wintertime. Suspect this winter will be mild. Don’t forget to turn your clock back. No longer DST. More

Christopher Garland: Absolutely Excellent For a good number of years now, it has been my distinct pleasure to work frequently with Christopher Garland of the service department. Mr. Garland ha For a good number of years now, it has been my distinct pleasure to work frequently with Christopher Garland of the service department. Mr. Garland has always been and remains unfailingly competent, helpful, up-beat, friendly, courteous, and thoroughly knowledgeable. You have a real and true gem in this man. Sincerely, Edward J. Westlow More

regular check up and bulb replacement I have had two recent visits. Both were fine. One was planned ahead of time and one was a drop in. The Dealership always receives me well and work I have had two recent visits. Both were fine. One was planned ahead of time and one was a drop in. The Dealership always receives me well and works hard to please. More

Excellent Unbelievable customer service. I have never experienced service like this any where. Service alone will make me a return customer. Kervin and Steve Unbelievable customer service. I have never experienced service like this any where. Service alone will make me a return customer. Kervin and Steve are the BEST! More

FRIENDLY The friendliness of everyone at the dealership was outstanding. I also think it is critical because many people (including me) bring a lot of baggage The friendliness of everyone at the dealership was outstanding. I also think it is critical because many people (including me) bring a lot of baggage from prior dealership experience (constant up-selling and not listening). I also appreciated the timely response to all of my questions via phone and email. EXCELLENT! More

Quick and Easy I was able to schedule the service get my car in in the morning and pick it up by the end of theday. Everything was done including the state inspecti I was able to schedule the service get my car in in the morning and pick it up by the end of theday. Everything was done including the state inspection with little to no inconvenience More