Mercedes-Benz of Richmond

Outstanding customer service There was a recall on my vehicle. I scheduled an appointment and arrived on time. Logan Bunger was amazing! Very professional, courteous and made sur There was a recall on my vehicle. I scheduled an appointment and arrived on time. Logan Bunger was amazing! Very professional, courteous and made sure everything was explained in detail. More

Friendly and professional service. My experience from the drop off to the pick up of my car was great. Mr. Patrick Thompson,, Assistant Service Manager, was very thorough in explaining My experience from the drop off to the pick up of my car was great. Mr. Patrick Thompson,, Assistant Service Manager, was very thorough in explaining the needed services. He provided me with a beautiful 2017 Mercedes Benz Courtesy Car. My car was serviced and running beautifully and was ready at the time as promised.. Mc George Mercedes Benz of Richmond on West Broad is superb! More

Good Group of People I was set up for a service appointment and it was quick an easy. They were prepared and made sure of being respectful of my time. thank you. I was set up for a service appointment and it was quick an easy. They were prepared and made sure of being respectful of my time. thank you. More

My experience with purchasing a 2016 C300W4............. I cannot say enough good things about Mercedes Benz of Richmond. I just purchased a 2016 C300W4, this being my 7th purchase through this dealership. I I cannot say enough good things about Mercedes Benz of Richmond. I just purchased a 2016 C300W4, this being my 7th purchase through this dealership. I am 45 years old and have owned 41 cars, many of which have been bought through new/ used car dealers. Hands down, Mercedes Benz of Richmond has been the best experience I have ever had, time and time again. I can truly say that everyone there, from sales to service is a delight to work with and have treated me with the utmost respect and professionalism. I am the owner of a high end closet company and understand the importance of customer service. You will not find any better than here. Thank you for a job well done! More

removed creidt card from console Patrick Tompson is the BEST! He is sure to always give excellent service and has everything fixed in a timely manner to the customer satisfaction! T Patrick Tompson is the BEST! He is sure to always give excellent service and has everything fixed in a timely manner to the customer satisfaction! The Manager Rob Shaban is excellent as well! Good team !! More

Service Done on time with no question as to what was being done or how much . Always knew the status of how things were going . Good service overall ! Done on time with no question as to what was being done or how much . Always knew the status of how things were going . Good service overall ! More

Exceptional Luck We were @ the BMW dealer looking at a 750 iL. Had extensively searched for CLS 550, but couldn't find the 'right one'. On a whim we stopped by the B We were @ the BMW dealer looking at a 750 iL. Had extensively searched for CLS 550, but couldn't find the 'right one'. On a whim we stopped by the Broad St store about 5:25p. Mike Rosen met us in the lot and asked what we were looking for. Had 2013, but was not what we desired. He reviewed our bucket list and vowed to find it. 2 days later we had an email, with pix, and the header, "l found your car!" Within a week; car was transported from Florida, got certified and we purchased. Unbelievable turn of events and the 'Perfect' retirement present for my wife! Excellent job, Mike! More

Inspection The inspection was excellent, I had a scheduled appointment at 9:30 a.m., in which I was taken at that time, and from there it took no longer than 45 The inspection was excellent, I had a scheduled appointment at 9:30 a.m., in which I was taken at that time, and from there it took no longer than 45 minutes. I was very pleased. More

Excellent Service I'm very happy Patrick Thompson is back working for McGeorge Mercedes. He is a excellent person to work with. He is efficient, helpful, competent and I'm very happy Patrick Thompson is back working for McGeorge Mercedes. He is a excellent person to work with. He is efficient, helpful, competent and courteous. We appreciate the service provided. More

Thank you very much Appreciate the service provided. Nice person. Very knowledgeable. Appreciate the tire special, I feel that i’m ready for the wintertime. Suspect this Appreciate the service provided. Nice person. Very knowledgeable. Appreciate the tire special, I feel that i’m ready for the wintertime. Suspect this winter will be mild. Don’t forget to turn your clock back. No longer DST. More