Mercedes-Benz of Richmond

Christopher Garland: Absolutely Excellent For a good number of years now, it has been my distinct pleasure to work frequently with Christopher Garland of the service department. Mr. Garland ha For a good number of years now, it has been my distinct pleasure to work frequently with Christopher Garland of the service department. Mr. Garland has always been and remains unfailingly competent, helpful, up-beat, friendly, courteous, and thoroughly knowledgeable. You have a real and true gem in this man. Sincerely, Edward J. Westlow More

regular check up and bulb replacement I have had two recent visits. Both were fine. One was planned ahead of time and one was a drop in. The Dealership always receives me well and work I have had two recent visits. Both were fine. One was planned ahead of time and one was a drop in. The Dealership always receives me well and works hard to please. More

Excellent Unbelievable customer service. I have never experienced service like this any where. Service alone will make me a return customer. Kervin and Steve Unbelievable customer service. I have never experienced service like this any where. Service alone will make me a return customer. Kervin and Steve are the BEST! More

FRIENDLY The friendliness of everyone at the dealership was outstanding. I also think it is critical because many people (including me) bring a lot of baggage The friendliness of everyone at the dealership was outstanding. I also think it is critical because many people (including me) bring a lot of baggage from prior dealership experience (constant up-selling and not listening). I also appreciated the timely response to all of my questions via phone and email. EXCELLENT! More

Quick and Easy I was able to schedule the service get my car in in the morning and pick it up by the end of theday. Everything was done including the state inspecti I was able to schedule the service get my car in in the morning and pick it up by the end of theday. Everything was done including the state inspection with little to no inconvenience More

Steven help us faster service and very kind. Thank you Mr. Steven Hunnewell help us I drop two cars inspection and D service also I need new tire I am very busy he make us on time to ready I don't need wai Mr. Steven Hunnewell help us I drop two cars inspection and D service also I need new tire I am very busy he make us on time to ready I don't need wait.. perfect job done he very kind too.. thank you and GOD BLESS YOU Richmond Mercedes Dealer service dept.. More

Highly Recommended Service troubleshooting was done fast. Issue was fixed earlier than the time promised. Service personnel were very friendly and accommodating. Would Service troubleshooting was done fast. Issue was fixed earlier than the time promised. Service personnel were very friendly and accommodating. Would recommend to friends and relatives. More

Good as usual. Whenever I've come in for service, everyone has been very helpful and courteous. CHRIS has been honest about what needed to be done. Service done in Whenever I've come in for service, everyone has been very helpful and courteous. CHRIS has been honest about what needed to be done. Service done in a timely manner and done correctly the first time. More

great service Always great service ! The people are pleasant and easy to work with every time we come in! We bought our car from McGeorge and recommend them to anyo Always great service ! The people are pleasant and easy to work with every time we come in! We bought our car from McGeorge and recommend them to anyone wanting to purchase a Benz! More

Excellent service. Very satisfied I'm a first time Mercedes owner the Service I received was excellent my issue was taken care of right away everyone was very friendly and professi I'm a first time Mercedes owner the Service I received was excellent my issue was taken care of right away everyone was very friendly and professional More