Mercedes-Benz of Richmond - Service Center

It was a pleasant experience interacting with this dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He communicated the status of the work to be done and was very knowledgeable about what was needed. I won't hesitate to return for any future service needs. More

Steve took very very good care of me! he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer and have such a hard time catching up- but Steve and the service team really went above and beyond to make me feel caught up and ready to go. I have had so many experiences with MB in the past all over the world and by far this interaction was the best yet. Thanks again for everything Steve and Mercado! I appreciate being taken care of. More

Great service experience! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks! More

Great vehicle service and customer service! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! More

Very helpful and fast service. Taverras was excellent and worked very hard to help get my car fixed. Taverras was excellent and worked very hard to help get my car fixed. More

I came in frantic regarding how my Mercedes was driving. Steve my account rep. Listened and explained what they were going to check for me. Long story short. When I left the Mercedes dealership I felt like Steve my account rep. Listened and explained what they were going to check for me. Long story short. When I left the Mercedes dealership I felt like I was driving a different car. I am so happy with my GLE 350. Thank you Steve and the team! More

Service was completed in a timely manner. Had to clean grease from driver seat left by staff. Car wash was adequate, but door jams and tailgate showed water spots. Had to clean grease from driver seat left by staff. Car wash was adequate, but door jams and tailgate showed water spots. More

Steve Hunnewell is the best service advisor I have ever worked with at any dealership. He is the reason we go to Mercedes of Richmond. worked with at any dealership. He is the reason we go to Mercedes of Richmond. More

Received excellent service from my service advisor, Steve Hunnewell, who arranged a loaner car for me when additional parts were needed, and kept me informed throughout the process. Hunnewell, who arranged a loaner car for me when additional parts were needed, and kept me informed throughout the process. More

I drove into dealership about tire sounding like going flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why displ flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why display didn’t show low air so Dealership offered free alignment next visit so I could pick up same day. Good service so far. Hope it continues. More