Mercedes-Benz of Richmond - Service Center

Steve and the team were terrific. Very professional and great communication. Apparently I have to type more just to submit the above..... Very professional and great communication. Apparently I have to type more just to submit the above..... More

Exceptional service in and out the door. My assigned service manager was attentive to my service requests throughout my scheduled appointment. My assigned service manager was attentive to my service requests throughout my scheduled appointment. More

Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work manner. Kept me apprised of the work More

These guys are friendly I like this dealership. Summer was very understanding of some issues I brought up. Summer was very understanding of some issues I brought up. More

Could not duplicate the problem but Jose was very helpful. Will return when the problem reoccurs. helpful. Will return when the problem reoccurs. More

Went to Dealer this morning at 7:30am to get a part for my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she gave me the most sarcastic and unprofessional response OBVIOUSLY not with an attitude. I was completely shocked and disappointed with her response not the level of customer service you would expect from an employee. Especially with a job where greeting and talking to customers is what you do. By the way her name she gave me was (SARAH) if that was even her name. With this dealer being under new ownership this is not a good look. We are in the market for a new Mercedes looks like a vist to Tysons corner. A definite training opportunity. More

It could be better if all the departments can work together for customers satisfaction. I noticed that the service department and the sales are not working together. together for customers satisfaction. I noticed that the service department and the sales are not working together. More

Excellent Customer Service in show room Very pleased with our trade in & new purchase transaction with our trade in & new purchase transaction More

Christina is a fabulous service representative. She is very thorough and thoughtful. She always keeps me informed about what's going on with my car. She is very thorough and thoughtful. She always keeps me informed about what's going on with my car. More

The team at Mercedes of Richmond is simply fantastic! !! From the time I bought my vehicle with the amazing Cheryl Bowman to the service I have received these past 3 years, it has been nothing but Five S !! From the time I bought my vehicle with the amazing Cheryl Bowman to the service I have received these past 3 years, it has been nothing but Five Star service. I needed some last minute service before a long drive this week and once again the folks in the service team were outstanding. Summer ensured I was taken care of and would be able to leave as planned. Everything went smoothly as expected from this dealership right to the end with Tamara at the cashiers desk who is just delightful. The success of this dealership is this outstanding staff throughout. Thank you for the great price on my wonderful car and all your great service. I can only hope to find such service in my new city. More