Mario Murgado

The experience was wonderful The advisor was knowledgeable and polite My car drives like new knowledgeable and polite My car drives like new More

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Promptly received for my scheduled appointment. Recall was performed in a timely manner. Waiting area was comfortable with coffee and snacks. All personnel I Encountered were clear and polite Recall was performed in a timely manner. Waiting area was comfortable with coffee and snacks. All personnel I Encountered were clear and polite More

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My vehicle was serviced in a timely fashion and everyone was very friendly and professional. Christina kept me informed on the status of my vehicle. was very friendly and professional. Christina kept me informed on the status of my vehicle. More

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The staff was courteous and professional. The made sure that I was kept informed. It was a wonderful experience, I have never been treated better by a dealership. I will definitely refer them The made sure that I was kept informed. It was a wonderful experience, I have never been treated better by a dealership. I will definitely refer them to friends and family. They will continue to be my go to dealership. Exception Job Mercedes-Benz of Richmond! More

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Mercedes -Benz of Richmond is the only place I go to have my vehicle service. my vehicle service. More

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Service was good and on time ! I love to going there and hanging out with some of people I have met ! I love to going there and hanging out with some of people I have met ! More

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Always professional service and associates that are always knowledgeable, pleasant and courteous. Always a pleasure doing business always knowledgeable, pleasant and courteous. Always a pleasure doing business More

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Even though my Service advisor wasn't there for my loaner vehicle pickup, there was someone there to asssist me. vehicle pickup, there was someone there to asssist me. More

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I am very disappointed in the way Mercedes of Richmond has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communication has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communications after contacting Murgado Automotive Group, CEO Mario Murgado, the new owner of the dealership. My wife and I understand business and understand the requirement of a business needing to charge for work done during diagnostic testing, to be able to remain in business. I believe charging $235 for “Perf testing with DAS found R/R TPMS sensor is faulty…” It is my belief that $235 is not a fair price for the work that was completed. I recommend not doing business with Mercedes of Richmond. If one decides to have a vehicle serviced at Mercedes of Richmond, before having repair work done ask the cost of diagnostic testing. Also please review Virginia Automobile Repair Facilities Act § 59.1-207.1 to understand your rights. More

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