Mercedes Benz of Rochester

Exceptional customer service my attendant was very knowledgeable explaining to me what my A1 service consisted of and the service was faster than expected knowledgeable explaining to me what my A1 service consisted of and the service was faster than expected More

Everything about this dealership has been exceptional, including the service department and especially my salesperson, Shannon.Thompson. My only complaint would be how many times I have called the main n including the service department and especially my salesperson, Shannon.Thompson. My only complaint would be how many times I have called the main number and encountered a recording directing me to leave a message. However, I simply call Shannon directly and she takes care of my issue. I will definitely buy my next car here - I just hope Shannon is still there in 3 years! More

Convenient and professional. Happy to work with a dealership that completes work on time as scheduled. Happy to work with a dealership that completes work on time as scheduled. More

Shannon was very helpful throughout the entire purchase process. Everything went as expected and I love my vehicle! process. Everything went as expected and I love my vehicle! More

Very helpful service. Always willing to go the extra mile to make sure everything is taken care of. Always willing to go the extra mile to make sure everything is taken care of. More

Fast and friendly service department. Excellent communication via test message! Vehicle was serviced, washed, and ready for pickup much quicker than I anticipated. Paying via website i Excellent communication via test message! Vehicle was serviced, washed, and ready for pickup much quicker than I anticipated. Paying via website is also very helpful and convenient. Please don't change a thing! More

Very helpful service and everyone is exceptional at what they do. Also very knowledgeable and would recommend this dealership to my friends and family they do. Also very knowledgeable and would recommend this dealership to my friends and family More

Fast and friendly service experience. They were able to get me in quickly for a service appointment because my engine light was on. Every other dealership in the metro area had weeks-long They were able to get me in quickly for a service appointment because my engine light was on. Every other dealership in the metro area had weeks-long waiting lists for appointments. I appreciated how MB Rochester worked hard to accommodate me. More

Work scheduled and completed on time and very well done. No issues and price was reasonable No issues and price was reasonable More

Process as always is seamless, professional and the staff is always friendly and helpful. My salesman continues to be the best. is always friendly and helpful. My salesman continues to be the best. More