Mercedes Benz of Rochester

Pleasant Service Experience My Service experience was pleasant. My vehicle was serviced in a reasonable amount of time. The service advisor was answered my questions in a clear My Service experience was pleasant. My vehicle was serviced in a reasonable amount of time. The service advisor was answered my questions in a clear, concise manner. More

Another perfect visit My vehicle was fixed quickly and fully. The advisor keep me informed what they were doing and provided a loaner car to use while the repair was perfor My vehicle was fixed quickly and fully. The advisor keep me informed what they were doing and provided a loaner car to use while the repair was performed. The loaner car was nice and expanded my knowledge of Mercedes products so that I might consider a better equipped vehicle next time. My vehicle was returned very clean and in great shape. More

Exceptional Dealer! My first contact with this dealership was via their online chat that was an above average experience. After a couple of days, My wife and I went to th My first contact with this dealership was via their online chat that was an above average experience. After a couple of days, My wife and I went to their location with a short notice. At first, we weren't able to find Kimiko Clark (Sales Consultant) who was going to help us. After a couple of minutes waiting, Doug (I hope I caught his name correctly) who I assume was a sales manager, informed us that Kimiko is a little bit busy with another customer and can meet us shortly. But he offered us to test drive one of the cars that we found on their website. He was very respectful and stated that based on his judgment he doesn't need to see our ID card, etc. to let us test drive the car alone. After the test drive, Kimiko came to us and helped to evaluate our options and found a proper car based on our needs and budget. He is by far the best car dealear that I saw in my life. Negotiating with him was very easy and smooth process, and he didn't cause any uncomfortable feeling. He provided honest suggestions and understood our needs very fast and provided suitable options He also negotiated with his manager and got a good discount for us. Although, unfortunately at the end, we didn't close a deal with him during that visit and purchased a car from another manufacturer, both my wife and I were very satisfied with this experience. We are sure that any time that we need to buy a Mercedes-Benz, we will go back to him. More

Mercedes rocks Service representatives were very friendly and helpful. Made sure that loaner was clean and gassed up. When I picked up my car it was cleaned inside a Service representatives were very friendly and helpful. Made sure that loaner was clean and gassed up. When I picked up my car it was cleaned inside and outside. More

excellent as usual All my service experience has been top-notch, earlier when I took care of things for my mother in law, and since when we now have he car. My only comp All my service experience has been top-notch, earlier when I took care of things for my mother in law, and since when we now have he car. My only complaint is being asked to report every time I get something done. The service is, has been, and will presumably br great. If I have any gripe I will let you know. Enough of these ec=valuations.KMH More

Doug Ulin is exceptionally helpful and responsive MB helped me when I first moved to the country 3 years ago I purchased 2 vehicles at that time. The service department was excellent, work was done i MB helped me when I first moved to the country 3 years ago I purchased 2 vehicles at that time. The service department was excellent, work was done in a timely and helpful manner. When the vehicle leases ended Doug Ulin stepped in and helped us, first with our GLE and then the E. At first we were looking at the C for the second vehicle, but he knew we needed the E! I checked out other options but came back to MB Rochester because of the exceptional experience with Doug and with the service department. More

Full attention to the need. I called and brought the car to the service department of Mercedes Benz Rochester the day after the instrument panel warned of low pressure in the rea I called and brought the car to the service department of Mercedes Benz Rochester the day after the instrument panel warned of low pressure in the rear right wheel. I have insurance that covers tires and rims, and so expected the problem to be taken care of with no issues. And indeed it was! Dan Peterson, whom I spoke to, greeted me and immediately took charge of the problem. He and the manager Steve came to explained it would need a day to fix the leaky rim in the waiting room. I took shuttle rides to go home and come back the next day, chauffeured by very friendly Charley and Vicki. More

Kind, communicative addressed all of my concerns. Service Manager (Steve) treated me like a valued customer offering me coffee and treating me with respect. It was my first time to a Mercedes Service Service Manager (Steve) treated me like a valued customer offering me coffee and treating me with respect. It was my first time to a Mercedes Service Center and was my best service experience ever! Steve kept me informed of what they found and when it would be completed with my challenging repair. More

Personalized service I had some questions about my car not shifting and i was taken back to talk to the lead technician, he was helpful and accurate with his deduction, ca I had some questions about my car not shifting and i was taken back to talk to the lead technician, he was helpful and accurate with his deduction, car was fixed and no up selling, it is refreshing. More

Peace of mind The pot holes on the MI roads I traveled have been very rough on the tires of my Mercedes. I had to deal with four low tire pressure occasions in the The pot holes on the MI roads I traveled have been very rough on the tires of my Mercedes. I had to deal with four low tire pressure occasions in the past 6 months. They turned out to be three flats and one rim leak. I would like to convey that I felt at ease at the Mercedes Benz Rochester dealership while waiting for my car to be serviced. Thanks go to my service adviser John Kennedy who was very professional, and also other personnel that I dealt with at the dealership John recommended getting an insurance for tires and rims after the first flat was fixed, which I did. This coverage provides peace of mind every time I hear loud shocking bottoming bangs caused by accidentally hitting huge pot holes. I had very satisfactory experience with the services. More