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Mercedes Benz of Rochester
Rochester, MI
134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 134 reviews
October 24, 2016
Kind, communicative addressed all of my concerns. Service Manager (Steve) treated me like a valued customer offering me coffee and treating me with respect. It was my first time to a Mercedes Service Service Manager (Steve) treated me like a valued customer offering me coffee and treating me with respect. It was my first time to a Mercedes Service Center and was my best service experience ever! Steve kept me informed of what they found and when it would be completed with my challenging repair. More
by johnj
Employees Worked With
Steve
August 04, 2016
Personalized service I had some questions about my car not shifting and i was taken back to talk to the lead technician, he was helpful and accurate with his deduction, ca I had some questions about my car not shifting and i was taken back to talk to the lead technician, he was helpful and accurate with his deduction, car was fixed and no up selling, it is refreshing. More
by Diverguy
Employees Worked With
John kennedy,and lead technician.
July 28, 2016
Peace of mind The pot holes on the MI roads I traveled have been very rough on the tires of my Mercedes. I had to deal with four low tire pressure occasions in the The pot holes on the MI roads I traveled have been very rough on the tires of my Mercedes. I had to deal with four low tire pressure occasions in the past 6 months. They turned out to be three flats and one rim leak. I would like to convey that I felt at ease at the Mercedes Benz Rochester dealership while waiting for my car to be serviced. Thanks go to my service adviser John Kennedy who was very professional, and also other personnel that I dealt with at the dealership John recommended getting an insurance for tires and rims after the first flat was fixed, which I did. This coverage provides peace of mind every time I hear loud shocking bottoming bangs caused by accidentally hitting huge pot holes. I had very satisfactory experience with the services. More
by Ka C Cheok
Employees Worked With
John Kennedy, Leanne (receptionist), Jim (technician?)
July 01, 2016
Courteous and Accommodating Well TREATED AS A CUSTOMER of Mercedes Benz of Rochester: Ease of making an appointment to suit my needs --- On time to receive me for service --- Sa Well TREATED AS A CUSTOMER of Mercedes Benz of Rochester: Ease of making an appointment to suit my needs --- On time to receive me for service --- Satisfied with time it took to service my car. More
by lorrainska
Employees Worked With
Advisor: Randy Merry 6/28/2016
June 21, 2016
Excellant My service advisor was great! Very professional looking and spoke to me with integrity. Will continue to visit this dealer because of the way I was My service advisor was great! Very professional looking and spoke to me with integrity. Will continue to visit this dealer because of the way I was treated. Keep up the good work. More
by Dog
Employees Worked With
John Kennedy
March 29, 2016
Discriminatory Went in to browse around while my ($58,000) Chevy Silverado LTZ was being serviced at the dealership next door, I told the salesman my lease on that w Went in to browse around while my ($58,000) Chevy Silverado LTZ was being serviced at the dealership next door, I told the salesman my lease on that was going to be up soon, and asked him to give me some details about a CLA on the showroom floor. I was told, "what do you want to hear? Its a Mercedes, YOU have a Chevy." As if I'm too poor to afford a $40,000 car or something??? Not another word was said to me. I walked out immediately, and will be continuing my search at Mercedes Benz of West Bloomfield. More
by PissedCustomer
Employees Worked With
Unknown, never even introduced himself to me.
March 23, 2016
c-300 Excellent service. Pleman is fantastic. This is the 3rd car I have purchased from him since 2011. Goes beyond make sure the customer gets the right ca Excellent service. Pleman is fantastic. This is the 3rd car I have purchased from him since 2011. Goes beyond make sure the customer gets the right car at the best price, He is friendly and knowledgeable every time I come in. Service department is top notch as well. AJ E & Mr benz More
by AJE&Mr Benz
Employees Worked With
Pleman Dimitrov
December 15, 2015
Made up for my prior bad experience I needed a key made so I went back and the service manager made up for my prior bad experience. The parts and service staff are very nice and helpful. I needed a key made so I went back and the service manager made up for my prior bad experience. The parts and service staff are very nice and helpful. I would defiantly go back in the future. They have great customer service in the parts and service department. The dealership did follow up and corrected my concerns. More
by Jeff S.
Employees Worked With
Service Manager, Parts Department, & Service Department
July 01, 2014
Mercedes 230 Sport service visit Spark plug replacement. Got me in when I arrived in Rochester, rather than waiting for my appointment the following day. Was out very quickly and all Spark plug replacement. Got me in when I arrived in Rochester, rather than waiting for my appointment the following day. Was out very quickly and all service was exemplary- the car looked like new when I left the dealership. The price was very competitive and fair compared to other Mercedes dealerships and with non-Mercedes foreign service specialists. Very satisfied and highly recommended. More
by tgp06
Employees Worked With
Nathan Petersen
