Mercedes Benz of Rochester

Great Service!! I was very happy with how I was treated as well as the quality of the workmanship. I would recommend this dealership highly. Thank you. as well as the quality of the workmanship. I would recommend this dealership highly. Thank you. More

Mercedes Benz of Rochester, MI provides exceptional customer service. Especially appreciate the on time appointment program that reduces the wait time prior to, during, and following the service appoi customer service. Especially appreciate the on time appointment program that reduces the wait time prior to, during, and following the service appointment. More

Quick and Excellent work on my GL. They will make recommendations as far as maintenance and provide estimates. I trust that they will take good care of my car as much as I do. recommendations as far as maintenance and provide estimates. I trust that they will take good care of my car as much as I do. More

Well, Cool seat has loud fan noise for front LH/RH. (C300) Inspection result is under specification. It seems necessary to benchmark other car brands.By the way, receptionist is so kind. That's all. (C300) Inspection result is under specification. It seems necessary to benchmark other car brands.By the way, receptionist is so kind. That's all. More

Just had a terrible experience at Rochester Mercedes Benz Service. I called a couple weeks ago to arrange a Service B. I wanted to get the car checked out throughly before our CPO warranty expired and the w Service. I called a couple weeks ago to arrange a Service B. I wanted to get the car checked out throughly before our CPO warranty expired and the were running a $150 off service special. The lady I spoke with in service said there would be NO CHARGE for a service B on my car. After having her confirm this, I made an appointment (1 day after the coupon expired, now believing it was not needed). Got to the dealer only to be told I had been miss-informed and the service B was not covered and the $150 coupon could no longer be used. I let them know what had transpired, that I was very upset... they knocked $50 off!!!! Lesson learned. Will be adjusting my desire to purchase a GL or GLS from them. More

Super Service My visit was just for an oil change, but I was treated with all courtesy. The service was performed in record time. And I was out of the dealership My visit was just for an oil change, but I was treated with all courtesy. The service was performed in record time. And I was out of the dealership and on my way home. All in all, the experience met and exceeded my expectations. That's why Mercedes Benz of Rochester is my dealership. More

We have bought 2 cars from the dealer and both were good experiences . Our salesman Marty Ostrowski was great he is all about wanting you in the right car and a no pressure approach . We really enjoyed wor experiences . Our salesman Marty Ostrowski was great he is all about wanting you in the right car and a no pressure approach . We really enjoyed working with him and the extra time he spent going over all the features of the cars. More

I owned 2 Mercedes cars and I go to Mercedes of Rochester, MI for regular car services. Recently, I had a starting problem with Mercedes GL 450. I contacted Mercedes Customer service, Rochester, MI Rochester, MI for regular car services. Recently, I had a starting problem with Mercedes GL 450. I contacted Mercedes Customer service, Rochester, MI. They had sent the crew who came to my house and took the car after the car is jump started. Later, I was informed a diagnosed of dead battery. I was charged $$$ amount to replace a new battery. I was very disappointed because the battery was replaced last year and was under full warranty. I called the Dealership spoke to Doug Stanley General Manager who helped me get full $$$ refund in one day. I really appreciate Doug Stanley and his staff for listen to a customer's concern and resolving the problem in no time. More

Experience in the service department is always exceptional from the intake to cashier. Car was ready when promised. And spotless. I am always happy when I leave. exceptional from the intake to cashier. Car was ready when promised. And spotless. I am always happy when I leave. More

I buy from your dealership because of Plamen!Service I buy from your dealership because of Plamen! Service department is good and your location is great for me. I have bought other Mercedes at different I buy from your dealership because of Plamen! Service department is good and your location is great for me. I have bought other Mercedes at different dealerships, I'll stay with the Rochester location. Thanks Plamen More