Mercedes Benz of Rochester

Just had a terrible experience at Rochester Mercedes Benz Service. I called a couple weeks ago to arrange a Service B. I wanted to get the car checked out throughly before our CPO warranty expired and the w Service. I called a couple weeks ago to arrange a Service B. I wanted to get the car checked out throughly before our CPO warranty expired and the were running a $150 off service special. The lady I spoke with in service said there would be NO CHARGE for a service B on my car. After having her confirm this, I made an appointment (1 day after the coupon expired, now believing it was not needed). Got to the dealer only to be told I had been miss-informed and the service B was not covered and the $150 coupon could no longer be used. I let them know what had transpired, that I was very upset... they knocked $50 off!!!! Lesson learned. Will be adjusting my desire to purchase a GL or GLS from them. More

Super Service My visit was just for an oil change, but I was treated with all courtesy. The service was performed in record time. And I was out of the dealership My visit was just for an oil change, but I was treated with all courtesy. The service was performed in record time. And I was out of the dealership and on my way home. All in all, the experience met and exceeded my expectations. That's why Mercedes Benz of Rochester is my dealership. More

We have bought 2 cars from the dealer and both were good experiences . Our salesman Marty Ostrowski was great he is all about wanting you in the right car and a no pressure approach . We really enjoyed wor experiences . Our salesman Marty Ostrowski was great he is all about wanting you in the right car and a no pressure approach . We really enjoyed working with him and the extra time he spent going over all the features of the cars. More

I owned 2 Mercedes cars and I go to Mercedes of Rochester, MI for regular car services. Recently, I had a starting problem with Mercedes GL 450. I contacted Mercedes Customer service, Rochester, MI Rochester, MI for regular car services. Recently, I had a starting problem with Mercedes GL 450. I contacted Mercedes Customer service, Rochester, MI. They had sent the crew who came to my house and took the car after the car is jump started. Later, I was informed a diagnosed of dead battery. I was charged $$$ amount to replace a new battery. I was very disappointed because the battery was replaced last year and was under full warranty. I called the Dealership spoke to Doug Stanley General Manager who helped me get full $$$ refund in one day. I really appreciate Doug Stanley and his staff for listen to a customer's concern and resolving the problem in no time. More

Experience in the service department is always exceptional from the intake to cashier. Car was ready when promised. And spotless. I am always happy when I leave. exceptional from the intake to cashier. Car was ready when promised. And spotless. I am always happy when I leave. More

I buy from your dealership because of Plamen!Service I buy from your dealership because of Plamen! Service department is good and your location is great for me. I have bought other Mercedes at different I buy from your dealership because of Plamen! Service department is good and your location is great for me. I have bought other Mercedes at different dealerships, I'll stay with the Rochester location. Thanks Plamen More

Amazing service Marty Ostrowski helped me buy two cars from him and he was very helpful and welcoming. He treated us really nicely and gave us everything we needed. Marty Ostrowski helped me buy two cars from him and he was very helpful and welcoming. He treated us really nicely and gave us everything we needed. More

Outstanding Dealer Always warm, personal service. I have been using Mercedes Benz of Rochester for over 25 years. It has been consistently outstanding, and I will cont Always warm, personal service. I have been using Mercedes Benz of Rochester for over 25 years. It has been consistently outstanding, and I will continue to reciprocate with my loyalty. More

B Service I turned in my GL550 for B premium service. I made the appointment ahead and it was done the same day. I dropped off at 8:30 am and picked it up at I turned in my GL550 for B premium service. I made the appointment ahead and it was done the same day. I dropped off at 8:30 am and picked it up at 4PM. More

Servic for MB I get excellent service from this dealership. From the lady who answers the phones to the service writers all the way to the manager Doug Stanley. Th I get excellent service from this dealership. From the lady who answers the phones to the service writers all the way to the manager Doug Stanley. They are all thorough professional and timely. More