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Mercedes-Benz of Sacramento

Sacramento, CA

3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

October 12, 2022

Mr. R. Williams retested the car to determine specific problem. He repaired the problem and care was all right afterwards. More

by BOBBYNAVRET
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Oct 13, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the 5 star review!

October 11, 2022

Our Service Person Jason Harbor is awesome. Very knowledgeable, caring, and efficient. Makes our servicing experience so much easier. The facility is beautiful and welcoming. Still getting us More

by RAIDERGIRLDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
October 09, 2022

You can always count on Mercedes for A Class service. As a repeat customer I know my interests are always respected and regarded when making a purchase. More

by EJeffries
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lonchar, Ben Giese
Oct 10, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

October 08, 2022

Lean , organized, good customer service, specially when it’s time to call and make appointments, specially talking about your car and what services they can provide for you… those little things makes your More

by Yvan Batchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 10, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

October 07, 2022

Amazing service ! He got the deal done and was very patient knowing that I was out of town buyer Thank you Loren More

by bbotzenhardt
Recommend Dealer
Yes
Employees Worked With
Loren Wilson
Oct 10, 2022 -

Mercedes-Benz of Sacramento responded

Thank you!

October 07, 2022

The people in the ser ice center are very difficult to contact. While they will text you, they won't return your texts or calls. More

by KMARSHALL94612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Harber
Oct 10, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. We know how important good communication is and we sincerely apologize for your inconvenience. We are working on increasing our call center staff and are confident your future service experience will be completely satisfactory.

October 07, 2022

Great customer service ! Ceceilia did wonderful job and she also informed other service for my car which I appreciated! More

by SHAYLAHARMON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Oct 07, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for taking the time to recognize Cecilia with a 5 star review!

October 07, 2022

Welcoming environment . Got the Help Needed. But the financial department needs to work more on the communication and clarity part . More

by 🙂
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manvir Dhillon
Oct 10, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. If you would like to discuss your concerns with our financial department, please contact our sales manager at 916.924.8000.

October 05, 2022

The website included options that weren't actually included on the car. Otherwise, great service. More

by matt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Garcia, Amine Regragui, Fernando Robles
Oct 06, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. Please contact us if you have any questions regarding your vehicle. We appreciate your business!

October 05, 2022

I like the in home service and I didn’t have to leave my home. Since I work from home I didn’t have to miss work either. More

by CHELASAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sy
Oct 05, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate your business and we appreciate the great review!

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