Mercedes-Benz of Sacramento

Thank you for taking care of my car, nice customer service, highly recommended. Professional job i worked with the parts department and services. Awesome. Thanks service, highly recommended. Professional job i worked with the parts department and services. Awesome. Thanks More

Very highly professional service. The waiting room is Very highly professional service. The waiting room is always clean and constantly wipe and sanitized. Part department is very friendly and helpful. Very highly professional service. The waiting room is always clean and constantly wipe and sanitized. Part department is very friendly and helpful. A free Uber is a class above everyone. More

I went to express service to have the front license plates holder attach and new license plates installed...great service no wait time...employees where very nice and quick..service area nice and clean plates holder attach and new license plates installed...great service no wait time...employees where very nice and quick..service area nice and clean and comfortable More

MB of Sacramento is an outstanding dealership. I had no experience with MB prior to 2019. I’ve ordered and purchased many cars in my lifetime. From Infiniti to Corvettes (5) to a 2018 Camaro Zl1 with 650 h experience with MB prior to 2019. I’ve ordered and purchased many cars in my lifetime. From Infiniti to Corvettes (5) to a 2018 Camaro Zl1 with 650 hp. But never a MB. Everyone including Rudy, F&I. More

Jack was very helpful and professional as always. My husband and I continue to get the service he provide. Overall, Mercedes Benz Sacramento has been delivered the level of service we expected. husband and I continue to get the service he provide. Overall, Mercedes Benz Sacramento has been delivered the level of service we expected. More

Recent visit I arrived few minutes before my appointment and waited 35 minutes in the morning to speak to service associate and then I left. Brought vehicle back I arrived few minutes before my appointment and waited 35 minutes in the morning to speak to service associate and then I left. Brought vehicle back at 1:30 p.m. which wasted lot of my time. More

The dealership kept my car for two days on two different occasions and still couldn't find the problem. I pop the hood open the next day and see the problem right away and fixed it occasions and still couldn't find the problem. I pop the hood open the next day and see the problem right away and fixed it More

Very efficient. Better than Modesto mercedes Just went there to program a fob. But Bret was excellent in the sales area and very helpful with the fob programming. So far very efficient company. Just went there to program a fob. But Bret was excellent in the sales area and very helpful with the fob programming. So far very efficient company. Much better than Modesto Mercedes. Cant ever contact anyone in Modesto. Very difficult company to deal with. When it comes time I will be coming up there to Sacto Mercedes for service. More

I think it's huge mistake to choose this dealership which brought endless problems. First, I was over charged for about $500 due to a wrong MSRP and they refused to refund me the wrongly charged amount bu brought endless problems. First, I was over charged for about $500 due to a wrong MSRP and they refused to refund me the wrongly charged amount but instead offered to give me a set of mats and logo projectors which basically useless for me. But I really don't want to waste too much time on this so I said yes, but this is conditionalized on a good review on the survey from MB. Okay, I can understand a good review is important for them so I said yes again. But, weeks after I did the survey, no following up at all and whenever I texted and asked them, they just told me they were checking! Second, the car (new) was defective when delivery. There were lots of scratches, marks etc on the paint and the glasses but they told me this would be gone after they detailed the car, which turned out not the case at all! It still doesn't look like a new car. Third, one minute after I drove out of the dealership, the SRS light it on. After they spent 10 days (they said it would take 2 days) to fix that problem, I found one door handle was peeling and two of the fender trims were detached. It takes another week for them to fix these problem, but after they delivered the car back to me, only one of the fender trims were fixed! I called the service department and they didn't want me to talk with the advisor at all and just asked me to leave a message. I did and I also emailed the advisor. One week already, no one bother to follow up with me still. Overall, this is my sixth car in my life and this is no doubt the worst experience so far. Update: it has been three months since I bought the car but I still haven’t received the mats and other stuff which were promised to compensate the overcharged price. I’ve texted them so many times but still nothing happened. I’ve given it up. Overall avoid this place! More

Love bringing my car in to the company for service. Jack is the best. Clone him. Thank you Jack for your service and advice and care is the best. Clone him. Thank you Jack for your service and advice and care More