Mercedes-Benz of Sacramento

I think it's huge mistake to choose this dealership which brought endless problems. First, I was over charged for about $500 due to a wrong MSRP and they refused to refund me the wrongly charged amount bu brought endless problems. First, I was over charged for about $500 due to a wrong MSRP and they refused to refund me the wrongly charged amount but instead offered to give me a set of mats and logo projectors which basically useless for me. But I really don't want to waste too much time on this so I said yes, but this is conditionalized on a good review on the survey from MB. Okay, I can understand a good review is important for them so I said yes again. But, weeks after I did the survey, no following up at all and whenever I texted and asked them, they just told me they were checking! Second, the car (new) was defective when delivery. There were lots of scratches, marks etc on the paint and the glasses but they told me this would be gone after they detailed the car, which turned out not the case at all! It still doesn't look like a new car. Third, one minute after I drove out of the dealership, the SRS light it on. After they spent 10 days (they said it would take 2 days) to fix that problem, I found one door handle was peeling and two of the fender trims were detached. It takes another week for them to fix these problem, but after they delivered the car back to me, only one of the fender trims were fixed! I called the service department and they didn't want me to talk with the advisor at all and just asked me to leave a message. I did and I also emailed the advisor. One week already, no one bother to follow up with me still. Overall, this is my sixth car in my life and this is no doubt the worst experience so far. Update: it has been three months since I bought the car but I still haven’t received the mats and other stuff which were promised to compensate the overcharged price. I’ve texted them so many times but still nothing happened. I’ve given it up. Overall avoid this place! More

Very efficient. Better than Modesto mercedes Just went there to program a fob. But Bret was excellent in the sales area and very helpful with the fob programming. So far very efficient company. Just went there to program a fob. But Bret was excellent in the sales area and very helpful with the fob programming. So far very efficient company. Much better than Modesto Mercedes. Cant ever contact anyone in Modesto. Very difficult company to deal with. When it comes time I will be coming up there to Sacto Mercedes for service. More

Professional Courteous and Dependable I am always impressed with the service provided by the staff at this dealership. I feel confident that service provided is dependable and extremely p I am always impressed with the service provided by the staff at this dealership. I feel confident that service provided is dependable and extremely professional. More

I did not get the chance to get the best welcome I deserve as a customer I wasn't explain and walked through about the car deserve as a customer I wasn't explain and walked through about the car More

We had a great experience, great service, and quickly got our car we wanted. They then delivered the car 🚗 a couple of days after to our home. Thank you for everything. Mireya B. our car we wanted. They then delivered the car 🚗 a couple of days after to our home. Thank you for everything. Mireya B. More

When I was looking for a car at first I was talking to mb of Modesto because they have a car on ad and they got it down to where I want it... I went to mb of Sacramento and John Lew helped me look around and of Modesto because they have a car on ad and they got it down to where I want it... I went to mb of Sacramento and John Lew helped me look around and I told him that I’m dealing with another dealership and he told me they can match the price. 2 days later I called and talked to sales manager and he told me that they have the car with more options and the same price. I was oout in 1 hour with large down payment. More

Technician did not show me what was being done for $1900.00 then asked if I wanted additional work done on engine mounts bill close to $3000 $1900.00 then asked if I wanted additional work done on engine mounts bill close to $3000 More

disappointed i did not keep the app't because no one called me back with how long it would take to replace the part. they said they'd call and did not. i did not keep the app't because no one called me back with how long it would take to replace the part. they said they'd call and did not. More

Thomas was very good and worked with me to get me what I wanted. The car was for my wife on our 30th anniversary and I needed it to be ready on June 9th and it was. The finance department was also very nice wanted. The car was for my wife on our 30th anniversary and I needed it to be ready on June 9th and it was. The finance department was also very nice and not pushy which was a pleasant surprise. I will definitely recommend Mercedes Benz of Sacramento to all of my friends. Thank you. More

Super easy transaction / great communication / great price / will return for another one! Delivery experience was great and all of my question were answered with ease. price / will return for another one! Delivery experience was great and all of my question were answered with ease. More