Mercedes-Benz of Sacramento

The worst experience ever! Not satisfied how sales guys treated me. The new guy Raja did not thoroughly explained the features of the car. When there was an issue with the metal bumper in the back, he pass treated me. The new guy Raja did not thoroughly explained the features of the car. When there was an issue with the metal bumper in the back, he passed me back to Thomas. He said he will fix it, then the car was not just repainted and not the crack was not fixed. I had to involve the manager so it can be done, but I mean really? Not the kind of customer service I expected from a luxury brand. More

I've had two Mercedes and I've always had them serviced here and Micheal has been my guy. He's always been straight forward with me and got it done. here and Micheal has been my guy. He's always been straight forward with me and got it done. More

Thomas handled the internet order professionally and timely. He followed up given the car was driven by the owner. He was able to conclude all actions in a short period of time. I bought the car. timely. He followed up given the car was driven by the owner. He was able to conclude all actions in a short period of time. I bought the car. More

Buying process was easy and smooth. After-sales support is excellent and Service Department is superb! Special mention to Tech Dir Scott who personally attended to our needs! is excellent and Service Department is superb! Special mention to Tech Dir Scott who personally attended to our needs! More

To be honest with you sale reps are superb. My sale person Roja is amazing, very experienced with the car and its functionality. The only reason i’m taking away one star is because my 2019 GLC300 4Mati person Roja is amazing, very experienced with the car and its functionality. The only reason i’m taking away one star is because my 2019 GLC300 4Matic lost its Power Steering Wheel on the 4th day after I bought it. I’m very disappointed in that regards. Everything else was perfect. More

Tim was great to work with, he wasn't pushy at all. He answered all of my questions and was very prompt. He was very responsive to emails and texts. answered all of my questions and was very prompt. He was very responsive to emails and texts. More

Great place to buy a MB My salesman Eric, was a real Pro. Worked hard to meet my needs. Professional. Patient and very knowledgeable. Follow up after delivery was outstan My salesman Eric, was a real Pro. Worked hard to meet my needs. Professional. Patient and very knowledgeable. Follow up after delivery was outstanding especially in solving a minor issue. I am hoping I find this same level of support when working with the service department. More

Thank you Jack I have known MBZ Sac for many years and they have been very good to me over the years. I have to commend Jack for always being so professional and hel I have known MBZ Sac for many years and they have been very good to me over the years. I have to commend Jack for always being so professional and helpful. More

Bought a certified pre-owned car. This is the 6th MB I’ve bought. I bout a Certified Pre-Owned car in 2019. For various reasons I hated it. Steve Tracy and the staff here were wonderfu This is the 6th MB I’ve bought. I bout a Certified Pre-Owned car in 2019. For various reasons I hated it. Steve Tracy and the staff here were wonderful. They helped me exchange that car for my current car.....which i love. I will be a life long MB customer. More

I brought my car in for service in June 2020 and was disappointed in the overall service I received. We purchased our Mercedez from Von Housen in 2012. Jason indicated that the tires may need replacing. disappointed in the overall service I received. We purchased our Mercedez from Von Housen in 2012. Jason indicated that the tires may need replacing. My husband and I told him we bought a tire contract as recommended by the Von Housen salesman who said the tires would be replaced as long as we own the vehicle. Jason informed me he would check on it and he never did. Very disappointing. My second disappointment has been when I arrive to pick up my car, Jason is has gone home and what you find is people standing around talking and nobody is around to answer my questions about my car. My bill was $1000 and not one person comes and asks, “do you have any questions?” I feel very disappointed! More