Mercedes-Benz of Sacramento

Excellent Service I am pleased with the service they gave me. They went above and beyond on what I should be getting. Will definitely recommend to my family and friends I am pleased with the service they gave me. They went above and beyond on what I should be getting. Will definitely recommend to my family and friends. More

Great Service David let me know how long the job will take and we scheduled for a day that worked for us. They took care of the rotors and the recalls all in one vi David let me know how long the job will take and we scheduled for a day that worked for us. They took care of the rotors and the recalls all in one visit. Thanks for the great service provided. More

Fast check in and check out. Wished there were no water spots on the car and window. Also left a message to find out about the missing accent display on the dash similar to the checkered flag/AMG on the se spots on the car and window. Also left a message to find out about the missing accent display on the dash similar to the checkered flag/AMG on the settings mode. Was displayed when I brought it in More

I brought my car in for service in June 2020 and was disappointed in the overall service I received. We purchased our Mercedez from Von Housen in 2012. Jason indicated that the tires may need replacing. disappointed in the overall service I received. We purchased our Mercedez from Von Housen in 2012. Jason indicated that the tires may need replacing. My husband and I told him we bought a tire contract as recommended by the Von Housen salesman who said the tires would be replaced as long as we own the vehicle. Jason informed me he would check on it and he never did. Very disappointing. My second disappointment has been when I arrive to pick up my car, Jason is has gone home and what you find is people standing around talking and nobody is around to answer my questions about my car. My bill was $1000 and not one person comes and asks, “do you have any questions?” I feel very disappointed! More

Dealership and COVID Protection First of all, I’ve been a Von Housen customer for approximately 20 years and have owned or leased a Mercedes Benz for over 25 years and my expectation First of all, I’ve been a Von Housen customer for approximately 20 years and have owned or leased a Mercedes Benz for over 25 years and my expectations are as high as the scores you want me to give in completing these surveys. But not this time! When I brought my vehicle in for it scheduled maintenance, I saw no signs indicating measures being taken by the dealership in protecting its clients, potential customers and employees from COVID-19. Although most employees were observed wearing a protective face covering, there were customers in the waiting area who weren’t wearing masks. For my protection, I waited outside for my ride home. I observed a customer-salesman interaction and neither wore masks or stood a safe distance apart. When my vehicle was returned from servicing there was no signs that it’s interior had been sanitized. This very unsettling experience will play a part in my decision making process in December when my current lease expires. More

The WORST experience of my life, The WORST experience of my life. It was the 1st time in all my life that I felt somebody look down on me with contempt. Patrick McGarrity is unprofess The WORST experience of my life. It was the 1st time in all my life that I felt somebody look down on me with contempt. Patrick McGarrity is unprofessional, rude, careless and disrespectful. On 7/17/2020, I had an appointment to change the glass of my driver seat’s window. Patrick gave me the price of the glass by phone but he refused to give me the price of labor. When I arrived to the appointment, I complained about the price, $800 to change a glass, and he responded to me “it is what it is”. This was completely unprofessional but I did not have another choice than leaving the car there to replace the glass. When I went back to pick up my car, the lady who took my payment told me that the car had other issues but Patrick did not take the time to explain anything to me putting my life on risk. I started the car and before leaving the Mercedes Benz’s parking, the car stopped twice. My car was driving without any problem when I left it to replace the window and now, the car was stopping and had a light that said “check engine”. I went back to the Service office but Patrick was gone already. I drove back to my home very afraid and praying to not have an accident. After the weekend on 7/20/2020, I drove back to Mercedes Benz to fix the problem. I went to talk with Patrick who acted like he did not care about anything related to me. He then tells me that he did not believe me when I said that my car didn’t have any other issues when I came to replace the window. This means he was calling me a liar. I thought that he just had a bad day on the 17th but I realized that this was his real personality. He despised me and he lacks of any customer service. He should not be working in this job dealing with human beings. More

Very good team work. The salesman had everything ready to go. We looked on line first and then he called us and we went over the inventory go. We looked on line first and then he called us and we went over the inventory More

I always knew you were the best, that's why we chose you Mercedes. For our next car to be a very efficient van with a very good reputation, let's hope everything is fine. Thank you.😊 Mercedes. For our next car to be a very efficient van with a very good reputation, let's hope everything is fine. Thank you.😊 More

Wonderful service I had a good experience with my visit. He provided me with a loaner car . My car was ready as promised. I recommend both of my sons to buy Mercedes I had a good experience with my visit. He provided me with a loaner car . My car was ready as promised. I recommend both of my sons to buy Mercedes. More

My experience was fantastic. Micheal and Leslye we had an easy and fast experience, we definitely coming back . Most car sales take so long we were only there for two hours max Micheal and Leslye we had an easy and fast experience, we definitely coming back . Most car sales take so long we were only there for two hours max . I did go two or three times in total for just a little bit. More